Nasir Wani
@nasirwani
Customer Success Consultant leveraging AI and data to boost retention.
IndiaWhat I'm looking for
I am a Customer Success Consultant experienced in client onboarding, issue resolution, and process improvement, with a proven record of improving retention and customer satisfaction. I combine hands-on support experience with recent training in Generative AI, Prompt Engineering, and Data Analytics to streamline customer workflows.
At IntouchCX I led software implementation and level 2 support, reported and tracked 50+ software issues, and reduced customer churn by 20 through proactive escalation handling. Previously, I resolved 200+ customer inquiries weekly with high success rates, increased loyalty program enrollment, and shortened new hire training time.
I focus on data-driven decision making, KPI tracking, and team enablement, and I seek roles where I can apply AI tools to automate responses, improve customer outcomes, and coach teams toward higher performance.
Experience
Work history, roles, and key accomplishments
Senior Consultant, Customer Success
IntouchCX
Mar 2024 - Present (1 year 6 months)
Led software implementation and level 2 support, reported and tracked 50+ software issues to improve response time, and reduced customer churn by 20% through proactive escalation handling.
Data Back Office Representative
Alorica India Pvt Ltd
Feb 2022 - May 2023 (1 year 3 months)
Resolved 200+ customer inquiries per week with a 95% success rate, increased loyalty program enrollment by 10%, and led team-building and training initiatives that improved satisfaction grading by 20%.
Customer Relationship Executive
I W Handicrafts
Dec 2019 - Dec 2021 (2 years)
Improved client retention by 25% using customer insights, negotiated deals that increased projected sales by 10%, and supported logistics and client management.
Education
Degrees, certifications, and relevant coursework
IUIKG Punjab Technical University
Bachelor of Technology, Electrical and Electronics Engineering
Grade: 73 percent
Activities and societies: Senior student volunteer, ISTE Annual Ceremony
Completed a B.Tech in Electrical and Electronics Engineering with 73 percent, focusing on core electrical and electronic engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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