Nargiz Shabiyeva

Supervised passenger check-in processes and coordinated boarding procedures to ensure timely departures and customer satisfaction. Trained staff on customer service protocols and safety regulations.

Lead passenger service agent responsible for overseeing passenger handling and ensuring smooth operations at the airport.

Passenger service agent providing support to passengers during check-in and boarding processes.

Delivered customer service by addressing inquiries, resolving issues, and providing information on products and services. Managed high volumes of customer interactions over the phone and in person, ensuring timely and accurate responses.

Managed reservations and waitlists to seat customers in a timely manner. Addressed customer complaints professionally, ensuring swift resolution and maintaining positive relationships.

Sorted, received, and distributed mail correspondence between departments and personnel. Organized and maintained information in computer databases and operated multi-line telephone systems.

Streamlined inspection processes by implementing advanced testing methods, reducing time spent on routine tasks. Developed testing protocols for use across product lines and maintained quality documentation.

Documented study findings and updated research based on new discoveries. Designed experiments with rigorous controls and conducted quantitative analysis of targeted data for research and report preparation.

Bachelor of Arts in Sociology from Baku State University, completed in June 2018.