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Naomi Mokeira

@naomimokeira1

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Technical Program Coordinator driving cross-functional delivery and reliable systems support.

Kenya

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What I'm looking for

I'm seeking remote-first technical program or project roles where I can drive execution, improve documentation and processes, and coordinate cross-functional teams for measurable delivery.

I am a Technical Program Coordinator with hands-on experience managing distributed installation and technical support programs across engineering, field operations, and support teams. I consistently clarify requirements, track dependencies, and surface risks early to keep multi-region projects on schedule.

At Spectrum Engineering I managed timelines and delivery for 28+ technical installation programs, improved reporting standards, reduced rework by verifying technical requirements, and facilitated daily coordination among engineering, field teams, and leadership. I also delivered hands-on systems support, performing scheduled maintenance, remote troubleshooting, and documentation updates during roles at Kenya Medical Training College and as an IT intern.

I bring strong technical fluency in APIs, cloud fundamentals, remote diagnostic tools, and collaborative tooling (Jira, Trello, Slack, Google Workspace). I thrive in US/UK remote-first environments that value operational clarity, execution discipline, and clear technical communication.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Spectrum Engineering

Sep 2023 - Feb 2025 (1 year 5 months)

Managed timelines and delivery for 28+ technical installation programs across multiple regions, improving workflow clarity and reducing rework by verifying technical requirements and enhancing reporting standards.

Program Coordination Jira Documentation Remote Monitoring Troubleshooting

ICT Attachée

Kenya Medical Training College

May 2023 - Jul 2023 (2 months)

Performed scheduled maintenance and delivered remote technical support, completing 20+ troubleshooting interventions and updating system documentation to support institutional uptime and security compliance.

Maintenance Remote Support Troubleshooting Documentation Security Monitoring Ticketing Systems

Customer Service Rep

Maraba Stores Ltd.

Jan 2022 - Apr 2022 (3 months)

Handled 70–80 customer inquiries daily across digital channels, maintained accurate documentation and workflows, and escalated recurring issue patterns for process improvement.

Customer Support Ticketing Systems Customer Escalation Communication Data Entry

IT Intern

Naikuni Ngaah & Miencha Co. Advocates

Mar 2021 - Jun 2021 (3 months)

Supported IT operations and assisted with systems administration tasks during internship, contributing to maintenance, basic troubleshooting, and documentation efforts.

Troubleshooting Documentation Windows OS Microsoft Office File Management

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Applied Computing, Information Security & Forensics

Completed a Bachelor of Applied Computing with a focus on Information Security and Forensics, covering applied computing principles and security practices.