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titus kiprotich

@tituskiprotich

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People-focused product and systems coordinator improving digital systems.

Kenya

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What I'm looking for

I’m looking for a collaborative role where I can improve user outcomes, drive product/system efficiencies, lead automation, and work with cross-functional teams to deliver measurable impact.

I’m a hands-on, people-focused technology professional with over five years’ experience supporting, improving, and managing digital systems across regional and international organizations. I bridge users and technical teams, run user research and workshops, and drive product and operations improvements that increase efficiency and adoption.

I’ve led rollouts and automation projects that reduced turnaround and reporting time by around 30–40%, supported hundreds of users, and improved helpdesk efficiency. I prioritize empathy, clear communication, and measurable outcomes to deliver user-friendly systems and sustainable process improvements.

Experience

Work history, roles, and key accomplishments

Product & Systems Coordinator

International Organization for Migration

May 2024 - Feb 2025 (9 months)

Supported 200+ global staff by translating user feedback into system improvements, led rollout of a document routing system that reduced task turnaround time by 30%, and improved helpdesk efficiency and response time by 30%.

User Research Process Improvement Help Desk Roadmap Planning Documentation Stakeholder Management Workshops Change Management

System & Product Operations Lead

African Advanced Level Telecommunications Institute

Mar 2023 - May 2024 (1 year 2 months)

Managed cross-departmental digital tools and automated workflows with Power Automate to cut manual reporting time by 40%, delivered process automation improving efficiency across three departments, and reduced repeated queries by 25%.

Process Automation Microsoft Power Automate Data Analysis Training

ICT Support Specialist

InfoGain Consulting

Feb 2020 - May 2023 (3 years 3 months)

Provided end-to-end client support for SaaS projects, managed feedback loops via JIRA/Slack/Notion, conducted user testing and trainings, and supported multiple system rollouts with 100% data integrity.

IT Support SaaS Support Jira Notion Slack User Testing Onboarding Documentation Troubleshooting

Education

Degrees, certifications, and relevant coursework

Kabarak University

Bachelor of Science, Information Technology

2017 - 2022

Completed a Bachelor of Science in Information Technology, covering practical and theoretical IT topics and culminating in degree conferral in April 2022.