titus kiprotich
@tituskiprotich
People-focused product and systems coordinator improving digital systems.
What I'm looking for
I’m a hands-on, people-focused technology professional with over five years’ experience supporting, improving, and managing digital systems across regional and international organizations. I bridge users and technical teams, run user research and workshops, and drive product and operations improvements that increase efficiency and adoption.
I’ve led rollouts and automation projects that reduced turnaround and reporting time by around 30–40%, supported hundreds of users, and improved helpdesk efficiency. I prioritize empathy, clear communication, and measurable outcomes to deliver user-friendly systems and sustainable process improvements.
Experience
Work history, roles, and key accomplishments
Product & Systems Coordinator
International Organization for Migration
May 2024 - Feb 2025 (9 months)
Supported 200+ global staff by translating user feedback into system improvements, led rollout of a document routing system that reduced task turnaround time by 30%, and improved helpdesk efficiency and response time by 30%.
System & Product Operations Lead
African Advanced Level Telecommunications Institute
Mar 2023 - May 2024 (1 year 2 months)
Managed cross-departmental digital tools and automated workflows with Power Automate to cut manual reporting time by 40%, delivered process automation improving efficiency across three departments, and reduced repeated queries by 25%.
ICT Support Specialist
InfoGain Consulting
Feb 2020 - May 2023 (3 years 3 months)
Provided end-to-end client support for SaaS projects, managed feedback loops via JIRA/Slack/Notion, conducted user testing and trainings, and supported multiple system rollouts with 100% data integrity.
Education
Degrees, certifications, and relevant coursework
Kabarak University
Bachelor of Science, Information Technology
2017 - 2022
Completed a Bachelor of Science in Information Technology, covering practical and theoretical IT topics and culminating in degree conferral in April 2022.
Availability
Location
Authorized to work in
Job categories
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