Baraka Emmanuel
@barakaemmanuel
Highly motivated IT Assistant and Technical Support Specialist.
KenyaWhat I'm looking for
I am a highly motivated IT Assistant and Technical Support Specialist with a passion for solving problems and exceeding expectations. My experience spans various roles in IT, where I have demonstrated strong leadership potential and a commitment to delivering exceptional support. At Mbuima Ltd, I empowered users by providing technical support and training, ensuring they could navigate IT resources effectively.
Throughout my career, I have honed my skills in project management, hardware and software troubleshooting, and customer service. I take pride in my ability to analyze situations and make sound technical decisions, which has allowed me to minimize downtime and maintain user productivity. My proactive approach to identifying areas for improvement has led to successful outcomes in every role I've undertaken, from managing IT departments to training new staff on internal systems.
With a diploma in Information Technology and a certificate in Leadership and Management, I am well-equipped to tackle the challenges of the IT industry. I thrive in collaborative environments and am eager to contribute my skills to a dynamic team that values innovation and growth.
Experience
Work history, roles, and key accomplishments
IT Coordinator
Mbuima Ltd
Apr 2023 - Present (2 years 2 months)
Delivered technical support and training for various systems and networks, empowering users with effective IT resource navigation. Oversaw the management and daily activities of the IT department, ensuring smooth operations.
Technician
Inamani GPS Tracking Ltd
Jan 2023 - Present (2 years 5 months)
Managed vehicle and motorbike tracker installations, ensuring proper functionality and data accuracy. Provided comprehensive training to customers on using the company's tracking program, maximizing their understanding and utilization of its features.
IT Assistant
Computex Technology
Sep 2021 - Present (3 years 9 months)
Independently trained staff on new technologies, ensuring a smooth transition and increased team productivity. Streamlined inventory tracking processes, improving accuracy and efficiency in managing hardware and software assets.
Internship Trainee
Central Electricals International Limited
Jan 2020 - Present (5 years 5 months)
Participated in meetings, documented tasks, and provided technical support, demonstrating clear and concise communication. Gained experience with industry-specific software programs like AutoCAD and POS systems, expanding software knowledge.
Industrial Attachment
Moi Teaching and Referral Hospital
Jan 2018 - Present (7 years 5 months)
Gained a deeper understanding of IT functions within the healthcare industry and its unique challenges. Developed teamwork skills, collaboration, and the ability to learn from others by working alongside colleagues.
Education
Degrees, certifications, and relevant coursework
African Leadership Centre
Certificate, Leadership and Management
Developed expertise in quality-oriented leadership and management practices.
JTJomo Kenyatta University of Agricultural and Technology
Diploma, Information Technology
Grade: Credit
Graduated with credit. Was a versatile person on campus, and steered teammates to achieve and resolve issues with the administration, leading to great relations between students and administrators.
Friends High School Bokoli
Kenya Certificate of Secondary Education, Secondary Education
Grade: C
Completed high school education, obtaining a C in final results.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Baraka?
You can contact Baraka and 90k+ other talented remote workers on Himalayas.
Message BarakaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
