Open to opportunities

Zeinab Ismail

@zeinabismail

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Detail-oriented professional with expertise in project management and data analysis.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, supports professional growth, and allows me to drive impactful projects.

I am a highly accomplished and detail-oriented professional with a robust background in administrative support and project management. My proactive approach has led to significant improvements in incident response times and system performance reliability, contributing to overall user satisfaction. I excel in streamlining workflows and enhancing operational efficiency, ensuring compliance with strategic goals while facilitating effective resource allocation.

Currently pursuing further certifications in project management and data analytics, I am eager to leverage my skills to contribute to impactful initiatives. My experience in data analysis and project coordination has equipped me with a strong ability to support management decision-making processes. I am passionate about supporting teams in achieving their objectives and driving meaningful change in alignment with global development goals.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Support/IT Operations Assistant

Current

Computech Limited

Jan 2024 - Present (1 year 6 months)

Diagnosed computer hardware, network systems, and software programs accurately and quickly. Supported users in the effective use of Google Workspace, including basic troubleshooting, account configuration, and user training.

Google Workspace Desktop Support Data Security Incident Response User Training

IT Operations Assistant (SCOPE) | Program Assistant

World Food Programme Somalia

Sep 2022 - Aug 2023 (11 months)

Conducted prompt analysis of validated mobile numbers and provided feedback to the transfer management team. Performed data analysis using Python to verify mobile numbers, household IDs, and beneficiary names.

Data Analysis Python Mobile Number Validation Technical Support Program Coordination Data Collection Troubleshooting Reporting

IT Operations Assistant (SCOPE)

World Food Programme Somalia

Aug 2019 - Aug 2022 (3 years)

Installed and configured hardware to enhance system performance and support technology upgrades. Analyzed and resolved SCOPE IT issues for end-users, recommending solutions as needed.

System Configuration Inventory Management Beneficiary Registration Active Directory VMWare Hyper V

Help Desk Support/IT Operations Assistant

ISON Technologies

Aug 2018 - Aug 2019 (1 year)

Provided technical support to end-users via phone, email, and in-person, resolving issues efficiently. Assisted in the installation, configuration, and maintenance of hardware and software systems.

Technical Support Software Configuration Ticketing Systems Process Improvement User Training System Monitoring Documentation

Technical Support Coordinator / Enterprise Engineer

Techbiz Limited

Apr 2016 - Aug 2018 (2 years 4 months)

Took part in installing and troubleshooting Windows servers, installed, and troubleshooting CCTV cameras. Managed engine help desk management system, deployed of Manage Engine Help Desk for Unaitas Sacco.

Windows Server Troubleshooting Network Management

Technical Support Coordinator

Techbiz Limited

Apr 2013 - Aug 2016 (3 years 4 months)

Set up the UTM (Fortinet Firewall) for Golden Africa, implemented Intel servers at the African Academy of Sciences. Configured the CCTV camera supplied to the World Health Organization.

Fortinet CCTV Configuration Data Integrity

ICT Intern

Techbiz Limited

Jan 2013 - Apr 2013 (3 months)

Assisted in the development and maintenance of software applications and supported the IT team in troubleshooting hardware and software issues. Participated in the installation of new systems and upgrades.

Software Development Installation Emerging Technologies IT Support Technical assistance Research IT Operations

Education

Degrees, certifications, and relevant coursework

Inoorero University

Bachelor of Business, Information Technology

Studied Information Technology, gaining foundational knowledge in business and technology. Developed skills in various IT aspects relevant to business operations.

Muslim Girls High School

High School Diploma, General Studies

Completed secondary education, fulfilling the requirements for the Kenya Certificate of Secondary School. Developed a strong academic foundation across various subjects.