Open to opportunities

naomi karanja

@naomikaranja

Message

Result-oriented customer service officer with a passion for banking.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the banking sector.

I am a result-oriented customer service officer with over three years of progressive experience in the banking sector. My role as a Customer Product Advisor at NCBA Bank has allowed me to develop strong skills in sales, customer service, and operations management. I am passionate about providing financial solutions that meet customer needs, ensuring a smooth user experience, and fostering long-term relationships.

Throughout my career, I have demonstrated my ability to streamline operations and enhance efficiency. I take pride in my leadership and communication skills, which enable me to work collaboratively with teams and value diverse ideas. My commitment to customer satisfaction is reflected in my proactive approach to problem-solving and my dedication to serving customers the NCBA way.

Experience

Work history, roles, and key accomplishments

Current

Customer Product Advisor

Current

NCBA Bank (K) PLC

Feb 2022 - Present (3 years 5 months)

Provided financial solutions to retail customers, including opening bank accounts and processing loan requests such as personal unsecured loans, asset, and mortgage finance. Managed the customer service desk, assisting with mobile banking setup, debit card and checkbook requests, and addressing CRB inquiries.

Customer Service Financial Solutions Loan Processing Mobile Banking Due Diligence Sales Relationship Management Problem Solving Cross Selling Teamwork

Sales Representative

Kenya Literature Bureau

Aug 2021 - Sep 2021 (1 month)

Marketed Visionary books to private schools and collaborated with marketing and sales teams to increase brand awareness. Identified new business opportunities and negotiated prices, terms, and service agreements.

Sales Marketing Business Development Negotiation Customer Relationship Management Communication Brand Awareness Product Marketing Sales Strategy

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Project Planning and Management, Project Planning and Management

Grade: Second Class Lower Division

Completed a Bachelor's degree in Project Planning and Management, achieving a second-class lower division. The program provided a comprehensive understanding of project lifecycle, financial planning, and strategic management.

KCA University

Certified Public Accountant, Accounting

Grade: Part 1

Completed Part 1 of the Certified Public Accountant (CPA) certification. This involved foundational studies in accounting principles and practices.

Zetech University

Proficiency Certificate, Microsoft Suite

Obtained a proficiency certificate in Microsoft Suite. This training focused on essential Microsoft Office applications, enhancing digital literacy and productivity skills.