Bills Mbogo

I am a dedicated Customer Support and Sales Specialist with over 10 years of experience in customer service, sales support, and administrative operations. My career has been marked by a proven ability to manage customer inquiries through various channels, process and track orders, and resolve after-sales issues effectively. I thrive in remote work environments and am committed to delivering excellent customer experiences.

In my most recent role as a Senior Caseworker at Church World Service, I managed high-volume customer inquiries and supported both pre-sales and post-sales processes. I utilized digital case management systems to ensure data accuracy and compliance while generating reports and contributing to the continuous improvement of customer service processes. My experience also includes training and supervising staff, promoting teamwork, and enhancing operational efficiency.

Throughout my career, I have developed strong organizational and time management skills, along with a proficiency in various software platforms. I am fluent in both English and Swahili, which allows me to communicate effectively with diverse customer bases. I am eager to leverage my skills and experience in a challenging new role that values customer satisfaction and operational excellence.