@rizikihawa
Operations Customer Expert at Teleperformance, supporting customer enquiries and resolving service issues across banking and customer service.
KenyaAt Teleperformance, I handle customer enquiries, share accurate information, and work toward resolving customer issues while following service standards and data-handling procedures.
At KCB BANK LIMITED, I trained over 30 agents and 126 merchants on POS machines and digital banking systems. I also supported customers with banking products and services, resolved complaints, and helped onboard customers for accounts and loans.
Work history, roles, and key accomplishments
Teleperformance
Aug 2026 - Present (1 month)
Handle customer enquiries and provide professional support in line with service standards. Identify customer needs, resolve issues, and maintain positive customer experience while following operational procedures.
KCB Bank Limited
Mar 2026 - Jul 2026 (4 months)
Provided operational support to banking agents and merchants, trained over 30 agents and 126 merchants on POS and digital banking systems, and ensured compliance with banking procedures.
KCB Bank Limited
Feb 2024 - Feb 2026 (2 years)
Responded to customer enquiries via multiple channels, resolved complaints, assisted with banking products, and cross-sold services to improve customer satisfaction.
KCB Bank Limited
Mar 2022 - Jan 2024 (1 year 10 months)
Mobilized and onboarded new customers for bank accounts and loan products, organized marketing campaigns, and worked with branch teams to achieve sales targets.
Degrees, certifications, and relevant coursework
Bachelor of Science with Education, Pure Mathematics
Grade: Second Class Honours
Graduated with a Bachelor of Science with Education in Pure Mathematics, achieving Second Class Honours.
Kenya Certificate of Secondary Education, Secondary Education
Grade: B Plain
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) with a grade of B Plain.
Software and tools used professionally
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