tynesha shangala
@tyneshashangala
Detail-oriented customer service and administrative support professional.
KenyaWhat I'm looking for
I am a detail-oriented and results-driven professional with a strong background in customer service, administrative support, and account management. My experience includes streamlining workflows and managing client relationships to deliver exceptional service that meets organizational goals. I thrive in remote work environments and excel at handling multiple priorities with a proactive, problem-solving approach.
Throughout my career, I have achieved significant milestones, including increasing client retention rates by 30% and improving workflow efficiency by 20%. My commitment to customer satisfaction is reflected in my 98% customer satisfaction rate while providing support for e-commerce clients. I am skilled in using e-commerce platforms like Shopify and customer service tools such as Gorgias, which I leverage to optimize operations and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Administrative Assistant | Customer Support Specialist
Loki Ventures Ltd
Jun 2023 - Jan 2025 (1 year 7 months)
Provided administrative support to senior management, ensuring smooth daily operations and adherence to company policies. Improved workflow efficiency by 20% and enhanced customer satisfaction through prompt issue resolution.
Customer Service Representative
Business Claud E-Commerce
May 2022 - May 2023 (1 year)
Provided exceptional customer support to e-commerce clients, managing order processing and utilizing Shopify for inventory management. Achieved a 98% customer satisfaction rate and improved service resolution times.
Administrative Assistant
Harambee Co-Operative Savings & Credit Society
Mar 2020 - Apr 2022 (2 years 1 month)
Addressed customer inquiries and organized confidential records, enhancing data retrieval efficiency. Coordinated communication campaigns to improve client engagement.
Customer Service Specialist & Account Executive
Upwork & Fiverr
Jan 2019 - Dec 2020 (1 year 11 months)
Delivered virtual assistance and customer support to e-commerce clients, achieving a 98% customer satisfaction rate. Developed retention strategies that increased repeat purchases by 25%.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Finance
2019 - 2022
Completed a Bachelor's degree in Commerce with a focus on Finance, gaining knowledge in financial management, accounting principles, and economic theory.
Availability
Location
KenyaAuthorized to work in
Job categories
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