Open to opportunities

tynesha shangala

@tyneshashangala

Message

Detail-oriented customer service and administrative support professional.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a detail-oriented and results-driven professional with a strong background in customer service, administrative support, and account management. My experience includes streamlining workflows and managing client relationships to deliver exceptional service that meets organizational goals. I thrive in remote work environments and excel at handling multiple priorities with a proactive, problem-solving approach.

Throughout my career, I have achieved significant milestones, including increasing client retention rates by 30% and improving workflow efficiency by 20%. My commitment to customer satisfaction is reflected in my 98% customer satisfaction rate while providing support for e-commerce clients. I am skilled in using e-commerce platforms like Shopify and customer service tools such as Gorgias, which I leverage to optimize operations and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant | Customer Support Specialist

Current

Loki Ventures Ltd

Jun 2023 - Jan 2025 (1 year 7 months)

Provided administrative support to senior management, ensuring smooth daily operations and adherence to company policies. Improved workflow efficiency by 20% and enhanced customer satisfaction through prompt issue resolution.

Administrative Support Customer Service

Customer Service Representative

Business Claud E-Commerce

May 2022 - May 2023 (1 year)

Provided exceptional customer support to e-commerce clients, managing order processing and utilizing Shopify for inventory management. Achieved a 98% customer satisfaction rate and improved service resolution times.

Customer Support Order Processing Shopify Inventory Management Customer Feedback Analysis

Administrative Assistant

Harambee Co-Operative Savings & Credit Society

Mar 2020 - Apr 2022 (2 years 1 month)

Addressed customer inquiries and organized confidential records, enhancing data retrieval efficiency. Coordinated communication campaigns to improve client engagement.

Records Management Client Engagement

Customer Service Specialist & Account Executive

Upwork & Fiverr

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered virtual assistance and customer support to e-commerce clients, achieving a 98% customer satisfaction rate. Developed retention strategies that increased repeat purchases by 25%.

Virtual Assistance Customer Support Retention Strategy

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Commerce, Finance

2019 - 2022

Completed a Bachelor's degree in Commerce with a focus on Finance, gaining knowledge in financial management, accounting principles, and economic theory.