Nandni Bhatter

I am a business operations and client-focused professional with experience in marketing, sales, and branch-level banking operations. I deliver measurable improvements in client satisfaction and retention through data-driven processes and personalized service.

At Axis Bank I managed end-to-end customer onboarding, ensured compliance, and aligned financial products to client needs, contributing to improved satisfaction and repeat business. My internship roles focused on lead generation, outreach automation, and structured record-keeping that increased client retention and data accessibility.

I have hands-on experience using CRM and lead-generation tools (Apollo AI, SalesQL), Google Sheets, MSSuite, and Power BI to optimize workflows and report on performance. I combine strong communication, analytical skills, and cross-functional collaboration to streamline operations.

I hold a PGDM and a B.Com and have completed certifications in digital marketing, project planning, Power BI, and related areas. I am seeking opportunities in business operations where I can apply client engagement, process optimization, and digital tools to drive efficiency and growth.