vaishali bhirgu

I’m a data-to-result driven relationship manager with 6+ years of experience bridging client management, premium on boarding, banking operations, and escalation handling. I turn complex signals into actionable insights that improve retention, streamline operations, and strengthen service excellence across BFSI and digital platforms.

As a Senior Associate at Info Edge India Ltd., I owned end-to-end client escalation management for a high portfolio of 90+ clients, resolving 98% of issues within 24 hours while ensuring strict SLA compliance. I managed premium customer on boarding and profile setup, handled renewals, and delivered structured feedback and engagement strategies that increased client retention by 15%.

I use Power BI, Tableau, and Excel for dashboard creation, MIS reporting, and performance analysis. I analyze client feedback, service metrics, and recurring issues to identify service gaps, implement corrective actions, and improve data accuracy and reporting efficiency by 30% through CRM systems and Exceltrackers.

Earlier, as a Deputy Manager at Axis Bank Ltd., I managed periodic banking transactions with accuracy and compliance and improved satisfaction for a high-net-worth client portfolio by 25%. I also supported lead generation, performed investment analysis to achieve 15% portfolio growth, and began building partnerships as a Business Development Intern at Max Life Insurance Co. Ltd.