Nandini Gautam
@nandinigautam
I grow enterprise customer relationships through retention, expansion, and strategic partnerships.
SpainWhat I'm looking for
I've driven retention, expansion, and global SaaS rollouts for enterprise customers across US and EU markets at Amazon, XPDEL, and Growth Catalyst Group.
At Amazon and XPDEL, I've managed enterprise accounts worth $100K+ ARR, reduced churn by up to 30%, and completed multi-region expansions in under six weeks with zero escalations. I've retained a ₹1.5 Cr client through a billing dispute and expanded another account by 15% MRR, adding $55K/₹45L ARR through zone optimization.
I use data-driven insights and cross-functional collaboration to create measurable customer value, including re-engineering ad spend for a 10%+ sales lift and deploying API integrations that improved efficiency by 45% and profits by 20% in one quarter.
I'm known for staying calm under pressure, building high-performing teams, and aligning product, operations, finance, and customer stakeholders around long-term growth.
Experience
Work history, roles, and key accomplishments
Strategic Alliances Manager
Growth Catalyst Group of Companies
Oct 2025 - Present (10 months)
Manages strategic alliances for the group, leveraging account and project management expertise to drive partnerships and customer success.
Account Manager
Growth Catalyst Group of Companies
Jan 2024 - Oct 2025 (1 year 9 months)
Managed accounts and built long-term relationships, focusing on customer engagement and retention.
Account Manager
Amazon
May 2022 - Feb 2024 (1 year 9 months)
Key account management, product and program adoption, account retention, cross and up selling, client relationship management.
Supported account management functions, including fraud investigations, training, and problem-solving to build long-term client relationships.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor's degree, German Language and Literature
2016 - 2019
S.D public School
Business/Commerce, General
2015 - 2016
Studied economics, business studies and accountancy as part of curriculum.
Studied Fine arts as an elective.
Tech stack
Software and tools used professionally
Availability
Location
Spain
IndiaSocial media
Job categories
Skills
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