Looking for a job

Nandana Mukul

@nandanamukul

I resolve high-volume customer issues through CRM-driven support, technical troubleshooting, and clear cross-functional collaboration.

United Arab Emirates

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, provide technical guidance, collaborate with cross-functional teams, and contribute to customer satisfaction and process improvement.

At Way.com, I handle around 60 customer interactions a day across phone, email, and chat, resolving product and service issues through CRM-led case management, troubleshooting, and timely follow-up.

I've also supported students and families through academic advising, admissions documentation, and career planning at Euroview Consultants and Academy and Doubt Box Edutainment. I bring experience managing records, resolving concerns, and collaborating with sales, technical, faculty, and support teams.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Way.com

Oct 2024 - Apr 2026 (1 year 6 months)

Handled an average of 60 customer interactions per day via phone, email, and chat, resolving inquiries with high customer satisfaction. Used CRM tools to manage customer information and collaborated with sales and technical teams to resolve escalated issues.

CRM Customer Support Technical Troubleshooting Complaint Resolution First Call Resolution Time Management Microsoft Teams Zoom Google Meet Chat Email Support

Academic Coordinator

Euroview Consultants and Academy

Feb 2024 - Oct 2024 (8 months)

Assessed students' academic backgrounds and English proficiency scores to recommend suitable programs. Coordinated coaching schedules, managed document collection, and maintained student records in a CRM system.

Student Assessment CRM Document Management Event Coordination Academic Advising

Student Mentor

Doubt Box Edutainment Pvt Ltd

Sep 2023 - Feb 2024 (5 months)

Provided one-on-one academic and personal development guidance, helping students set and achieve goals. Collaborated with faculty and staff to deliver comprehensive support and guided students on career planning.

Collaboration