NANCY NGUTIKU
@nancyngutiku
Organized administrative assistant with 6+ years supporting executives, optimizing processes, and coordinating teams.
KenyaWhat I'm looking for
I am an administrative professional with over six years' experience supporting executive leadership and frontline operations. I excel at calendar and travel management, cross-time-zone scheduling, and ensuring seamless virtual and in-person coordination.
At Carlcare Service Limited I managed complex calendars, processed expenses and vendor payments, and coordinated domestic and international logistics while drafting clear professional communications. I partnered with internal teams and external vendors to plan events and onboarding programs that drove participant satisfaction.
I leverage Google Workspace, Trello, Asana, and Slack to manage projects and monitor progress; I introduced document and task-tracking improvements that reduced administrative delays by 15%. I also maintained CRM databases and supported targeted client engagement efforts.
I am tech-savvy, solution-driven, and proactive about identifying workflow challenges and implementing process enhancements to improve efficiency and stakeholder experience.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Carlcare Service Limited
Jan 2019 - Jun 2025 (6 years 5 months)
Supported senior executives by managing complex calendars, scheduling cross-time-zone meetings, coordinating travel, and improving document/task workflows to reduce administrative delays by 15%.
Customer Support Assistant
Carlcare Service Limited
Jan 2017 - Dec 2018 (1 year 11 months)
Delivered frontline support via email, phone and in-person, processed 30+ weekly orders, maintained a 500+ contact CRM, and recommended process changes that improved response time and retention.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Diploma in Business Management, Business Management
Completed a Diploma in Business Management at the University of Nairobi focusing on business operations and administrative skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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