Open to opportunities

Nancy N Castaneda

@nancyncastaneda

Spanish over-the-phone interpreter and bilingual administrative assistant supporting medical, banking, and immigration services.

United States

Message

What I'm looking for

I’m looking for an opportunity where I can use my English/Spanish interpretation strengths and bilingual administrative experience to support healthcare, customer service, and case workflows with accuracy and confidentiality.

I’ve delivered comprehensive, consecutive and simultaneous English/Spanish interpretation and translation services over-the-phone for hospitals, banks, schools, and USCIS as an independent contractor with Propio Technologies, CyraCom, and Lionbridge.

Alongside interpreting, I’ve worked in patient-facing and administrative roles—handling scheduling, client files, confidential documentation, and HIPAA compliance—plus earlier customer service and frontline support as a receptionist, nurse assistant, and sales associate.

Experience

Work history, roles, and key accomplishments

Current

Spanish Over-the-Phone Interpreter

Current

Propio Technologies

Nov 2025 - Present (9 months)

Delivered comprehensive, consecutive and simultaneous English/Spanish interpretation and translation services over-the-phone for hospitals, banks, schools, USCIS among others.

Interpretation Translation Spanish English Patient Relations Time Management Schedule Management Critical Thinking Verbal Communication

Spanish Over-the-Phone Interpreter

CyraCom

Mar 2023 - Nov 2025 (2 years 8 months)

Delivered comprehensive, consecutive and simultaneous English/Spanish interpretation and translation services over-the-phone for hospitals, banks, schools, USCIS among others.

Interpretation Translation Spanish English Time Management Schedule Management Critical Thinking Verbal Communication

Spanish Bilingual Administrative Assistant

Cullman Regional Medical Center

Jul 2024 - Apr 2025 (9 months)

Managed client files, case records, and confidential documentation. Scheduled appointments and coordinated communication with clients, case managers, and partner agencies.

Microsoft Word Spanish English File Management Scheduling HIPAA compliance

Interpreter

Lionbridge

Dec 2021 - Dec 2023 (2 years)

Delivered comprehensive, consecutive and simultaneous English/Spanish interpretation and translation services over-the-phone for hospitals, banks, schools, USCIS among others.

Interpretation Translation Spanish English

Nurse Assistant

Huntsville Hospital

Mar 2021 - Aug 2021 (5 months)

Worked directly with patients to assist them with activities of daily living like eating, dressing, ambulating and personal hygiene. Monitored patient stability routinely by performing vitals and documenting appropriately.

Patient Care Vital Signs Documentation Bedside Care

Sales Associate

Belk

Nov 2020 - Dec 2020 (1 month)

Seasonal sale associate, provided excellent customer service in multiple departments i.e. Cosmetics, Fragrance, Clothing etc. assisting customers with assistance and education of diverse products and services.

Customer Service Sales Product Knowledge

Child Sponsorship Coordinator

Open Hearts Ministries

Jun 2016 - Jun 2019 (3 years)

Established a bridge of communication between Nicaraguan families and their sponsors. Tracked and ensured sponsors were financially contributing every month per their agreement.

Trackings Spanish English Teaching

Receptionist

Primary and Urgent Care

Jan 2014 - Nov 2015 (1 year 10 months)

Received and greeted as a point of contact for all patients seeking medical attention. Answered patient calls as well as making appointments.

Customer Service Appointment Scheduling Medical Billing Insurance Verification

Sales Representative

Fast Auto Loans

Mar 2014 - Dec 2014 (9 months)

Financially assisted customers, processed payments as well as disbursed funds. Learned to access vehicle appreciation and build long lasting customer relations.

Sales Payment Processing Scheduling