Open to opportunities

Jesús Iturbe

@jessiturbe

Message

I am a bilingual translator and customer service professional focusing on healthcare enrollment and interpretation.

United States

Message

What I'm looking for

I seek a client-focused role using my bilingual translation and healthcare enrollment expertise, collaborating with a supportive team and delivering excellent service while growing professionally.

I am a bilingual professional with extensive experience in translation, interpretation, and customer-facing roles, including serving as a licensed sales health insurance agent assisting prospects and members with Medicare and Individual and Family plan enrollment. I combine language fluency in Spanish, English, and French with strong customer orientation to match clients with suitable healthcare solutions.

My background includes airport passenger service, administrative support for K-12 education, and long-standing freelance and in-house translation work using SDL Trados Studio and other tools; I was ranked first in my graduating class in Translation. I am detail-oriented, proactive, and skilled at team coordination, document creation, and managing time-sensitive client needs.

Experience

Work history, roles, and key accomplishments

Licensed Sales Health Insurance Agent

Kaiser Permanente

Aug 2022 - Aug 2025 (3 years)

Assisted prospects and members with Medicare and individual/family plan enrollment, advising on plan selection to meet healthcare needs and ensuring accurate enrollment.

Healthcare Enrollment Sales Customer Service CRM

Spanish Interpreter

LanguageLine Solutions

Jul 2021 - Jul 2022 (1 year)

Provided phone interpretation across banking, auto and health insurance, medical, and 911 calls, enabling accurate communication for non-English speakers.

consecutive interpretation Medical Interpretation Call Center Customer Service Confidentiality Rapid Response

Customer Service Representative

Top Talent Staffing

Jun 2019 - Mar 2020 (9 months)

Assisted passengers at airport information booths with travel logistics including ticket counters, baggage claim, and arrivals/departures, improving passenger flow and service responsiveness.

Customer Service MS Office Communication Problem Solving

Passenger Service Agent

Dnata

Feb 2019 - Jun 2019 (4 months)

Handled ticketing, check-in, baggage processing, and documentation verification for international travel while addressing passenger needs and ensuring ramp safety during turnarounds.

Ticketing Passenger Check In Travel Documentation Customer Service Ramp

Administrative Assistant

Escuela Campo Alegre

May 2015 - Dec 2018 (3 years 7 months)

Managed schedules, bulletin boards, orientations, admissions and budget tracking for the elementary division while providing interpretation and daily administrative support to staff and parents.

School Administration Scheduling Budgeting Interpretation MS Office

Sales and Marketing Support

Delta Airlines

Apr 2008 - Oct 2014 (6 years 6 months)

Supported sales representatives with travel reservations, discount fares, customer care, regulatory documentation submission, and organization of corporate events.

Sales Support Reserving Customer Service Regulatory Event Coordination Email Support

Bilingual Translator

Hoet Pelaez Castillo & Duque

Dec 2004 - Apr 2008 (3 years 4 months)

Translated legal texts in labor, commercial, and civil law from English to Spanish, ensuring accuracy and consistency in legal terminology for the firm's documents.

Legal Translation Spanish English Translation Proofreading Legal Terminology Confidentiality Attention To Detail

Translator

Estudios Lain

Feb 2002 - Dec 2004 (2 years 10 months)

Translated and proofread documentary scripts for broadcast (A&E, The History Channel), ensuring accurate voice, terminology, and broadcast-ready text in Spanish.

Translation Proofreading Broadcast Translation Spanish Quality Control

Freelance Translator

Traduceidiomas

Jul 2001 - Feb 2002 (7 months)

Provided freelance translation of healthcare, finance, legal, and economic texts for agency clients, delivering accurate, domain-specific translations to meet client requirements.

Freelance Translation Legal Translation French Client Communication

Spanish Department Assistant

Camille Saint-Saëns Secondary School

Oct 2000 - Apr 2001 (6 months)

Prepared lesson materials and visual aids, graded homework and exams, and supported literature analysis for senior students to reinforce curriculum objectives.

Grading Communication Attention To Detail

Freelance Video Translator

HBO Latin America Group

Feb 2000 - Jul 2000 (5 months)

Translated documentaries from English into Spanish for broadcast (A&E, The History Channel), ensuring timing, localization, and broadcast-quality translations.

Subtitle Translation Localization Broadcast Standards Spanish Proofreading

Education

Degrees, certifications, and relevant coursework

Universidad Central de Venezuela

Bachelor's Degree in Translation, Language Interpretation and Translation

Grade: Ranked first in class among 21 graduates.

Completed a Bachelor's Degree in Translation (Spanish-English-French) with a focus on language interpretation and translation in December 1999; ranked first in class among 21 graduates.