RSRachelle Schachner
@rachelleschachner
Experienced corporate travel agent with 30 years managing complex business and group travel.
United StatesWhat I'm looking for
I am a seasoned corporate travel professional with 30 years of experience booking domestic and international air, rail, car, hotel and group travel for business and conferences. I excel at high-volume, fast-paced environments and consistently deliver strong customer service while problem-solving and managing multiple priorities.
My strengths include negotiating group rates, administering corporate card programs, issuing and managing tickets and refunds, and maintaining GDS and travel-platform expertise. I train new staff and keep teams current on system enhancements, ensuring operational compliance such as ARC reporting and Oracle charge releases.
I bring extensive hands-on experience with TravelPort/Worldspan, Sabre, Apollo, Egencia, American Express program administration, and everyday business tools like Excel, Word, Outlook and Windows. I am committed to saving company funds through ticket reuse, delinquent-card follow-up, and efficient travel program administration.
Experience
Work history, roles, and key accomplishments
Travel Agent III / Trainer
Michael Baker International
Nov 2003 - Present (22 years 3 months)
Managed domestic and international corporate and conference travel booking, negotiated group rates, administered company American Express program, and trained new employees while ensuring ARC/FAR compliance and reducing ticket waste.
Corporate/Leisure Travel Agent
Carlson Wagonlit Travel
May 2001 - Jul 2003 (2 years 2 months)
Coordinated corporate and leisure travel including air, rail, car, hotels, packages and cruises; managed group logistics and weekly ARC reporting to maintain accurate ticketing and refunds.
Corporate Travel Agent
Navigant International
Jan 1999 - May 2001 (2 years 4 months)
Coordinated travel for multiple corporate accounts including air, rail, car and hotel, issued tickets and processed refunds and exchanges while delivering high customer service.
Education
Degrees, certifications, and relevant coursework
Sawyer Business School
Associate Degree, Travel and Hospitality Management
Completed an Associate Degree in Travel and Hospitality Management in 1996 focused on travel industry operations and hospitality services.
Availability
Location
United StatesAuthorized to work in
Job categories
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