Nana Yaa Siriboe Amoako Agyeman
@nanayaasiriboeamoako
Results-driven Account Manager with expertise in client relationship management.
What I'm looking for
I am a results-driven Account Manager with over five years of experience in the hospitality and beverage industry. My expertise lies in client relationship management, sales optimization, and service operations. I have a proven ability to increase revenue, enhance customer retention, and streamline processes to drive business growth. My passion for delivering exceptional client experiences and fostering strategic long-term partnerships has been a cornerstone of my career.
At Bottles Solutions, I managed a portfolio of over 30 key accounts, generating significant annual revenue while maintaining a 96% client satisfaction rate. I successfully increased annual sales by 25% by identifying growth opportunities and implementing tailored solutions. My strategic approach to client retention resulted in a 40% increase in retention rates and a 15% rise in upsell opportunities. I also negotiated supplier agreements that reduced procurement costs by 25%, contributing to a 40% increase in service sales.
My previous role at EDUopinions allowed me to provide strategic direction on user engagement, leading to a 20% increase in platform interaction. I am adept at using data insights and CRM tools like HubSpot and Salesforce to optimize sales and business performance. I am committed to continuous learning and exploring innovative sales techniques to enhance customer experience and decision-making.
Experience
Work history, roles, and key accomplishments
Account Manager
Bottles Solutions
Oct 2018 - Present (6 years 8 months)
Managed a portfolio of 30+ key accounts, generating GHS₵ 2-3M in annual revenue while maintaining a 96% client satisfaction rate. Increased annual sales by 25% through tailored solutions and enhanced client retention strategies.
Partner
EDUopinions
Apr 2018 - Mar 2019 (11 months)
Provided strategic direction on user engagement, increasing engagement by 20%. Developed service improvement plans that reduced churn by 18% and contributed to a 15% increase in market share.
Sales Assistant
Urban People Recruitment
Nov 2017 - Aug 2018 (9 months)
Provided high-level customer service with a 98% satisfaction rating. Assisted in promotional campaigns, leading to a 15% increase in sales and implemented inventory control measures.
Personal Assistant
Bottles Solutions
May 2009 - Apr 2015 (5 years 11 months)
Managed executive schedules and coordinated meetings to ensure smooth operations. Conducted market research and supported business development initiatives.
Education
Degrees, certifications, and relevant coursework
Chartered Management Institute
Level 5 Diploma, Management and Leadership
2018 - 2018
Completed a Level 5 Diploma in Management and Leadership, focusing on enhancing management skills and understanding leadership principles to effectively manage teams and drive organizational success.
BPP University
Bachelor of Science (Hons), Business Management
2015 - 2018
Studied Business Management with a focus on developing skills in leadership, strategic planning, and operational management. The program emphasized practical applications of business theories and included projects that enhanced analytical and decision-making abilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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