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Open to opportunities

Nana Yaa Siriboe Amoako Agyeman

@nanayaasiriboeamoako

Results-driven Account Manager with expertise in client relationship management.

Ghana

What I'm looking for

I am looking for a role that fosters growth, innovation, and exceptional client experiences.

I am a results-driven Account Manager with over five years of experience in the hospitality and beverage industry. My expertise lies in client relationship management, sales optimization, and service operations. I have a proven ability to increase revenue, enhance customer retention, and streamline processes to drive business growth. My passion for delivering exceptional client experiences and fostering strategic long-term partnerships has been a cornerstone of my career.

At Bottles Solutions, I managed a portfolio of over 30 key accounts, generating significant annual revenue while maintaining a 96% client satisfaction rate. I successfully increased annual sales by 25% by identifying growth opportunities and implementing tailored solutions. My strategic approach to client retention resulted in a 40% increase in retention rates and a 15% rise in upsell opportunities. I also negotiated supplier agreements that reduced procurement costs by 25%, contributing to a 40% increase in service sales.

My previous role at EDUopinions allowed me to provide strategic direction on user engagement, leading to a 20% increase in platform interaction. I am adept at using data insights and CRM tools like HubSpot and Salesforce to optimize sales and business performance. I am committed to continuous learning and exploring innovative sales techniques to enhance customer experience and decision-making.

Experience

Work history, roles, and key accomplishments

UR

Sales Assistant

Urban People Recruitment

Nov 2017 - Aug 2018 (9 months)

Provided high-level customer service with a 98% satisfaction rating. Assisted in promotional campaigns, leading to a 15% increase in sales and implemented inventory control measures.

BS

Personal Assistant

Bottles Solutions

May 2009 - Apr 2015 (5 years 11 months)

Managed executive schedules and coordinated meetings to ensure smooth operations. Conducted market research and supported business development initiatives.

Education

Degrees, certifications, and relevant coursework

Chartered Management Institute logoCI

Chartered Management Institute

Level 5 Diploma, Management and Leadership

2018 - 2018

Completed a Level 5 Diploma in Management and Leadership, focusing on enhancing management skills and understanding leadership principles to effectively manage teams and drive organizational success.

BPP University logoBU

BPP University

Bachelor of Science (Hons), Business Management

2015 - 2018

Studied Business Management with a focus on developing skills in leadership, strategic planning, and operational management. The program emphasized practical applications of business theories and included projects that enhanced analytical and decision-making abilities.

Tech stack

Software and tools used professionally

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Nana Yaa Siriboe Amoako Agyeman - Account Manager - Bottles Solutions | Himalayas