Nana Yaa Serwaa Ahinakwah

I’m a Customer Service Representative and Virtual Assistant with formal training in virtual assistance and a strong foundation in client support and communication. I focus on delivering responsive, solution-oriented help while maintaining high customer satisfaction.

In my role at First Bank Ghana (Nov 2023–Sep 2024), I responded to 30+ customer inquiries daily across phone and in person. I maintained a 90%+ customer satisfaction rating through professional and empathetic communication, and I resolved 80–90% of issues on first contact, reducing escalation rates.

I’m detail-oriented and highly organized, with a proven ability to de-escalate concerns, build positive customer relationships, and handle multiple requests in fast-paced environments. I also contribute to continuous improvement by collaborating on service workflows and improving response templates.

Remote work is a strength for me: I communicate effectively across multiple international time zones, meet deadlines with minimal supervision, and handle sensitive client information with discretion. I’m open to working across time zones and committed to providing high-quality remote support.