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Nanar Joulhayan

@nanarjoulhayan

Operations and case management professional skilled in managing high-volume caseloads, optimizing workflows, and solving complex problems.

United States

Message

What I'm looking for

I’m seeking a remote healthcare administration or operations role where I can manage high-volume workflows, lead or add value to a team, assist with operational efficiency, and strengthen compliance. I thrive in environments that value autonomy and precision. I wish to contribute to mission-driven, patient-centered systems.

I’m an operations and case-management professional with 3+ years of experience, transitioning into healthcare administration. I oversee 200+ active cases with a 100% on-time compliance record, blending analytical precision with confidentiality-driven, people-focused service.

As a Department Supervisor, I lead daily operations, manage documentation and status tracking, and supervise a team of three. I’ve built standardized workflows and quality-control systems that increased case output and reduced documentation errors, while serving as a primary liaison to federal agencies including USCIS, NVC, and CEAC.

I also bring an operations-first mindset that extends across all areas of my work, with experience supporting digital workflows and process improvement initiatives that enhanced efficiency and client retention. As a multilingual communicator, I deliver culturally competent intake and stakeholder support, consistently prioritizing clarity, accuracy, and trust in fast-paced, regulated environments.

Experience

Work history, roles, and key accomplishments

Current

Department Supervisor

Current

Law Offices of Nadadur S. Kumar

Jun 2023 - Present (2 years 11 months)

Promoted within one year for exceptional accuracy and leadership, spearheading daily operations for 200+ active legal files while maintaining 100% on-time performance for regulatory submissions. Supervised and mentored a team of 3, implemented standardized workflows to accelerate throughput and reduce documentation errors, and served as liaison to USCIS, NVC, and CEAC.

Case Management Team Leadership Workflow Optimization Regulatory Compliance Documentation Management Deadline Management Confidentiality & Data Privacy Stakeholder Liaison Multilingual Client Communication

Current

Sales & Operations Manager

Current

Kabartsy Jewelry

Oct 2020 - Present (5 years 7 months)

Directed daily retail operations, staff coordination, inventory management, and customer service to drive sustained year-over-year revenue growth through data-informed decisions. Scaled the digital presence via social media campaigns and e-commerce development, while executing marketing, competitive analysis, and CRM/community outreach to improve client retention and repeat business.

Retail Operations Management Inventory Management Customer Service Social Media Campaigns Marketing Campaign Execution Competitive Analysis CRM Initiatives Community Outreach eCommerce Management Quality Control Review

Private Tutor & Instructor

Monsif International School

Dec 2018 - Jun 2020 (1 year 6 months)

Delivered STEM and humanities instruction for Grades 3–12, designing individualized learning plans and preparing students for national standardized examinations. Coordinated parent conferences to assess progress and co-develop improvement strategies.

STEM Tutoring Academic Instruction Lesson planning Assessments Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Monsif National School

High School Diploma, High School

Activities and societies: Ranked #1 in school; Top 1% nationally (SAT); 97th percentile PSAT/NMSQT (U.S.).

Completed high school at Monsif National School in Lebanon. Received top-of-class recognition and strong standardized test performance.

Santa Monica College

Associate of Arts, Political Science

Grade: 4.0 GPA

Activities and societies: Dean’s List; Phi Theta Kappa Honor Society; SMC Scholar.

Completed an A.A. in Political Science at Santa Monica College. Earned a 4.0 GPA and received multiple academic recognitions.

Southern New Hampshire University

Bachelor of Science, Political Science & Government

Grade: 4.0 GPA

Activities and societies: Minor: Psychology. President’s List; Alpha Sigma Lambda Honor Society; National Society of Leadership and Success (NSLS).

Earned a B.S. in Political Science & Government with a minor in Psychology. Recognized with President’s List and academic honor society memberships.

Santa Monica College

Associate of Arts, Liberal Arts & Humanities

Grade: 4.0 GPA

Activities and societies: Dean’s List; Phi Theta Kappa Honor Society; SMC Scholar.

Completed an A.A. in Liberal Arts & Humanities at Santa Monica College. Earned a 4.0 GPA and was recognized on the Dean’s List and through honor societies.