Nanami Uchiyama

Achieved exceptional customer satisfaction with a CSAT score of more than 80% while providing solutions and support, maintaining a Call Defect Rate (CDR) of 0. Proactively stayed updated on new systems and information to provide accurate and efficient support, contributing to positive customer experiences by using both Japanese and English.

Demonstrated a composed and amicable demeanor, consistently addressed and resolved customer issues and complaints. Provided excellent customer service in a fast-paced cafe environment.

As a temporary employee at Rakuten Mobile, my main task during my two years as a supervisor in Japan was to quickly address any issues that arose between the Monitoring Operations GC and the base station in a Linux environment for the Group Unit Center. Interactions with international stakeholders were essential for problem resolution and enhancing operational efficiency in the field, ultimately l

Completed a comprehensive program in Computer Programming, gaining proficiency in various programming languages and development tools. Focused on practical application and problem-solving in a technical environment.

Attained a Bachelor’s Degree in Health Science from a prestigious Japanese university, showcasing a strong academic foundation. This program provided a solid understanding of health-related disciplines.