Mangi Lal
@mangilal1
Experienced banking and insurance operations professional skilled in process management and compliance.
IndiaWhat I'm looking for
I am a dedicated operations professional with over 6 years' experience in banking and insurance processes, including UK banking and US insurance workflows. I consistently delivered accurate, compliance-focused work, managed work queues, trained and audited team members, and contributed to multiple successful projects.
My strengths include process management, customer service, and team coordination, with proven ability to maintain 100% accuracy on critical tasks and produce regular operational reports. I seek to apply my skills in a reputable organization where I can continue learning and drive operational excellence.
Experience
Work history, roles, and key accomplishments
Process Associate
MetLife
Feb 2019 - Dec 2024 (5 years 10 months)
Processed customer address changes, beneficiary updates, and death transaction reports with 100% accuracy while sending critical customer communications and supporting multiple team projects.
GEResearched and verified customer details for UK banking (mortgages, loans, cards) to identify payment protection policies and managed daily work allocation and queue operations.
Education
Degrees, certifications, and relevant coursework
URUniversity of Rajasthan
Bachelor's Degree, General Studies
Graduation completed from the University of Rajasthan in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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