At Genpact India, I execute banking operations processes, retrieve customer account statements within SLAs, and maintain compliance with client requirements and internal controls.
I've analyzed operational data to identify efficiency and service-quality improvements, collaborated with internal teams to resolve exceptions, and supported continuous-improvement work focused on productivity, accuracy, and customer satisfaction. My work has earned multiple Rewards & Recognition awards for quality, commitment, and operational excellence.
Previously at Jumio India, I performed high-volume online identity verification and data entry while protecting sensitive personal and financial information.
I also streamlined HR and Registrar office procedures at Sangam University, maintained institutional records, and coordinated communication across academic and administrative departments. I bring experience in banking operations, documentation management, reporting, quality assurance, and AI-assisted process improvement.
