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nami parkawan

@namiparkawan

General Manager at Anadea Ameliorated Services who developed process maps and managed Linux installations.

At Anadea Ameliorated Services, I managed project procurement and execution, developed process maps, and configured and maintained Linux installations.

I also led recruitment and talent acquisition, created social media ads using Canva, and conducted call monitoring to check quality standards.

As Process Manager at Premier Solutions, I managed client information in Oracle CRM, oversaw team reporting and data analysis, and created process maps for projects.

At WNS Global Services Pvt. Ltd, I worked on call monitoring using the NICE platform, managed team performance and reporting, and analyzed data to identify trends. After a medical leave from November 2020 to March 2025, I recovered and am ready to apply my skills and experience to future challenges.

Experience

Work history, roles, and key accomplishments

General Manager

Anadea Ameliorated Services

Sep 2018 - Oct 2020 (2 years 1 month)

Managed new project procurement and execution, ensuring seamless delivery. Led recruitment, social media marketing, and process improvements while conducting call monitoring and quality compliance.

Project Management Linux Recruitment Social Media Marketing Canva Process Mapping Call Monitoring Quality Assurance

Process Manager

Premier Solutions

Aug 2017 - Feb 2018 (6 months)

Managed client information on Oracle CRM and oversaw team reporting and data analysis. Installed and managed servers, established quality compliance, and implemented lean processes.

Oracle CRM Data Analysis server management Quality and Compliance Recruitment Payroll Process Mapping Lean

Senior Associate and Acting Team Supervisor

WNS Global Services Pvt. Ltd

Sep 2011 - Aug 2017 (5 years 11 months)

Worked on call monitoring on NICE platform and managed team performance and reporting. Conducted quality compliance, product knowledge tests, and data analysis for business decisions.

NICE Call Monitoring Team Management Reporting Quality and Compliance Product Knowledge Process Mapping Data Analysis