Open to opportunities

Namiki Elam

@namikielam

Message

Senior debt collector and customer-service professional with 19+ years.

United States

Message

What I'm looking for

I seek a role in collections or customer relations where I can use negotiation and skip-tracing skills, work compliantly, and drive measurable recoveries while supporting customers toward repayment solutions.

I am a senior debt collector and customer service representative with over 19 years of experience in collections, account management, skip tracing, and negotiating repayment plans. I consistently manage large portfolios, meet or exceed monthly targets, and apply compliant collection strategies across federal and state regulations.

I bring strong negotiation skills, extensive call-center and customer-service experience, and proficiency with Microsoft Office and automated dialing systems. I prioritize respectful, solution-focused interactions and maintain accurate records while delivering measurable improvements in recovery rates.

Experience

Work history, roles, and key accomplishments

Current

Debt Collection Agent

Current

General Revenue Corporation

Jun 2022 - Present (3 years 8 months)

Negotiated payment arrangements and managed a portfolio of 250+ accounts, driving an 85-95% increase in debt recovery while maintaining compliant collection practices.

Negotiation Skip tracing Debt Collection Accounts Receivable Call Center Customer Service Data Entry Microsoft Office

Senior Debt Collector

Congress Collection LLC

May 2006 - Apr 2020 (13 years 11 months)

Located and contacted delinquent account holders, negotiated repayment plans, and performed extensive skip tracing to improve recovery rates while delivering high-quality customer service.