Brandon User

I am a dedicated and results-driven Senior Collections Specialist with over 8 years of experience in customer service and collections. My career has been marked by a proven track record of enhancing customer satisfaction and resolving issues effectively while maintaining a strong focus on achieving collection goals. I excel in building rapport with clients, negotiating payment arrangements, and utilizing CRM software to drive efficiency and optimize processes.

Throughout my tenure at Hyundai Capital America, I have conducted extensive skip tracing activities, managed high volumes of calls, and consistently achieved performance goals. My ability to communicate effectively, coupled with my problem-solving skills, has allowed me to deliver exceptional customer service while maintaining a calm and professional demeanor. I am committed to fostering positive relationships and am always seeking to leverage my expertise in a challenging role within a dynamic organization.