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@briakeith
I am a results-oriented sales and collections professional with over 10 years' experience exceeding targets.
I am a results-driven sales and collections professional with more than a decade of experience persuading consumers, minimizing risk, and consistently exceeding collection and sales targets. I am acknowledged regularly as a top performer for surpassing monthly goals and bringing delinquent accounts current.
I have led field-based teams, developed call patterns and promotional strategies, and prepared aged debt and days sales outstanding reports to inform management decisions. I combine strong negotiation and interpersonal skills with knowledge of Bankruptcy Law, the Fair Credit Reporting Act, and the Fair Debt Collection Practices Act to ensure compliant, effective recovery and customer engagement.
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Work history, roles, and key accomplishments
Credit Acceptance
Jan 2018 - Present (7 years 10 months)
Executed timely collection and recovery activities to minimize risk and optimize returns; consistently recognized monthly as a top collector for exceeding sales goals.
Leadpoint
Aug 2016 - Jan 2018 (1 year 5 months)
Provided market intelligence and customer feedback to inform promotions and drove up-sells to increase revenue; developed call patterns to re-engage former and existing customers and supported accounting functions.
Mallard Management Group
Jan 2014 - Aug 2016 (2 years 7 months)
Managed and coached field-based sales teams to achieve targeted sales goals and improve individual performance through daily operations oversight and leadership development.
Degrees, certifications, and relevant coursework
Bachelor's, Media Arts and Animation
Completed a Bachelor's in Media Arts and Animation at the Art Institute of Atlanta, graduating in 2010.
Software and tools used professionally
You can contact Bria and 90k+ other talented remote workers on Himalayas.
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