Nakieki Young
@nakiekiyoung
Determined individual with experience in customer service roles.
JamaicaWhat I'm looking for
I am a dedicated and determined individual with a strong work ethic. My journey began at Rusea's High School, where I developed a passion for learning and personal growth. I have gained valuable experience working in customer service roles at Advance Call Center Technologies and Conduent, where I honed my communication and problem-solving skills.
Throughout my professional journey, I have focused on completing my tasks efficiently and effectively, always striving to improve my abilities. I am eager to continue my growth and take on new challenges that will allow me to further develop my skills and contribute positively to my workplace.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Mar 2023 - Apr 2024 (1 year 1 month)
Engaged with customers to provide support and resolve issues, utilizing various software tools to track and manage inquiries. Focused on delivering high-quality service and maintaining customer satisfaction.
Customer Service Agent
Advance Call Center Technologies
Mar 2022 - Mar 2023 (11 months)
Provided exceptional customer service and support, handling inquiries and resolving issues efficiently. Developed strong communication skills while working in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Rusea's High School
High School Diploma, General Education
2016 - 2021
Completed secondary education with a focus on various subjects including English language, Information technology, Office administration, Principles of accounting, and Integrated science.
Barracks Road Primary School
Primary School Certificate, General Education
2010 - 2016
Completed primary education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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