Open to opportunities

JoAnna Pierre

@joannapierre

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Dedicated Representative Payee Specialist with expertise in Medicaid management.

United States

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What I'm looking for

I am looking for a role that allows me to support individuals while utilizing my administrative and healthcare management skills.

I am a dedicated Representative Payee Specialist with over five years of experience in managing Medicaid eligibility and government benefits for individuals. My role at New Horizons in Autism has allowed me to develop a comprehensive understanding of Medicaid, Medicare, and insurance billing, ensuring that clients receive the benefits they are entitled to. I pride myself on my ability to serve as a liaison between Social Security and clients, maintaining accurate records and submitting timely claims to both commercial and non-commercial payers.

Throughout my career, I have honed my skills in time management, organization, and communication. My experience as a Residential Assistant and Direct Support Professional has equipped me with the ability to provide supervision and guidance to individuals, ensuring their daily needs are met while fostering their independence. I am also proficient in various software applications, including MS Office and QuickBooks, which aids in my ability to manage documentation and financial records effectively.

As I continue to grow professionally, I am eager to leverage my skills in a challenging role that allows me to make a positive impact on individuals' lives. I am committed to maintaining high standards of service and support, and I look forward to contributing to a team that shares my passion for helping others.

Experience

Work history, roles, and key accomplishments

Representative Payee Specialist

New Horizons in Autism

Sep 2019 - Sep 2024 (5 years)

Maintained Medicaid eligibility and government benefits for individuals, serving as a liaison between Social Security and clients. Managed all SSA appointments and paperwork, reconciled individual finances monthly, and submitted timely claims to payers.

Insurance Billing Data Entry Communication

Residential Assistant

Oaks Integrated Care

Jul 2014 - Mar 2020 (5 years 8 months)

Provided supervision, guidance, and direct assistance to individuals with daily routines, including hygiene and meal preparation. Responsible for distributing and documenting medications, and recording significant shift observations.

Patient Care Documentation Communication Time Management Teamwork

Administrative Assistant

New Horizons in Autism

Jul 2019 - Sep 2019 (2 months)

Provided comprehensive logistical and administrative support for programs, meetings, and general office operations. Managed office inventory, prepared correspondence, and developed spreadsheets for data tracking and reporting.

Office Management Data Entry Spreadsheets Microsoft Office Communication

Direct Support Professional

New Horizons in Autism

Oct 2018 - Jun 2019 (8 months)

Provided direct support, teaching, and assistance to individuals in daily living activities and social skills development. Implemented Individual Habilitation Plan objectives, administered and documented medications, and completed daily logs.

Direct Patient Care Social Skills Training Documentation Transportation Communication

Patient Observer

Hackensack Meridian Health

Mar 2018 - Dec 2018 (9 months)

Provided constant observation and monitoring to ensure patient safety and well-being. Documented patient behavior and conducted frequent checks for patients under watch orders.

Patient Safety Documentation Communication

Team Secretary/Home Health Aid Coordinator

Embracing Hospice Care

Sep 2015 - Jan 2017 (1 year 4 months)

Provided comprehensive administrative support, including establishing work procedures and managing medical supplies inventory. Coordinated HHA schedules, managed personnel files, and handled payroll and recruitment tasks.

Administrative Support Scheduling Inventory Management Personnel Management Payroll Processing Recruitment Communication

Intern

Sumpreme Consultants

Oct 2014 - Dec 2014 (2 months)

Assisted the Staffing Coordinator with referrals and managed incoming agency phone calls. Processed Medicaid documentation, completed personnel files, and provided general administrative support.

Administrative Support Data Entry Document Management

Education

Degrees, certifications, and relevant coursework

Felician University

Masters of Business Administration, Business Administration

Pursued advanced studies in business administration, covering areas such as strategic management, finance, and marketing. Developed leadership and analytical skills applicable to various business environments.

Felician University

Bachelor of Science, Healthcare Administration

Studied the principles and practices of healthcare administration, including healthcare systems, policy, and organizational management. Acquired foundational knowledge for careers in healthcare leadership and operations.

Cornell University

Certificate, Healthcare Management

Completed a certificate program focusing on key aspects of healthcare management. Gained knowledge in healthcare operations, policy, and administrative practices.