Open to opportunities

Najma Said

@najmasaid

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Energetic customer service and beauty consultant with proven skills.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an energetic and reliable customer service and beauty consultant with over three years of experience in customer-facing roles. My journey has equipped me with proven skills in product recommendation, complaint resolution, and effective communication. I thrive in multicultural environments and am committed to honesty, efficiency, and teamwork.

During my tenure at Nazih Cosmetics in Doha, Qatar, I provided expert product advice and application guidance, consistently exceeding sales targets while staying current on new product lines. My role as a Customer Care Representative at Lulu Hypermarket further honed my ability to resolve customer issues efficiently and develop strategies to enhance service standards, ensuring customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Beauty Consultant

Nazih Cosmetics

Jan 2024 - Aug 2024 (7 months)

Provided expert product advice and application guidance, consistently meeting and exceeding sales targets. Stayed current on new product lines and innovations while maintaining accurate customer and product records.

Sales Targets Product Knowledge

Customer Care Representative

Lulu Hypermarket

Mar 2021 - Dec 2023 (2 years 9 months)

Resolved customer issues and processed service requests efficiently, developing strategies to improve customer service standards. Handled tech troubleshooting and order processing, maintaining customer satisfaction and loyalty through quality service.

Service Request Processing Service standards Troubleshooting Order Processing Customer Feedback

Education

Degrees, certifications, and relevant coursework

Abaad Technical College

Certificate, Business Administration

Completed a Certificate in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills essential for administrative roles and organizational efficiency.

Ngozi High School

KCSE, General Studies

Achieved the Kenya Certificate of Secondary Education (KCSE), demonstrating proficiency across various subjects. Developed strong academic foundations and critical thinking skills.

Likoni Primary School

KCPE, General Studies

Completed the Kenya Certificate of Primary Education (KCPE), establishing fundamental literacy and numeracy skills. Gained essential knowledge in core primary school subjects.