Open to opportunities

Anette ndirangu

@anettendirangu

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Dynamic customer service professional with over 10 years of experience.

Kenya

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What I'm looking for

I am seeking a role that values customer experience, offers growth opportunities, and fosters a collaborative culture.

I am a dynamic and results-driven professional with over 10 years of diverse experience in customer service, client relations, and operations across various sectors including aviation, hospitality, and beauty therapy. My proven track record of delivering exceptional support has led to client satisfaction rates exceeding 90%. I leverage digital tools and systems to enhance service delivery, streamline communication, and improve operational efficiency.

As the owner and manager of a successful beauty therapy clinic, I have developed strong entrepreneurial skills, managing all aspects of the business from client engagement to financial management. My commitment to continuous learning and excellence in customer experience drives me to foster strong client relationships and lead remote teams effectively. I am passionate about creating positive customer experiences and am always looking for innovative ways to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Owner & Manager

Current

Beauty Therapy Clinic

Jan 2017 - Present (8 years 6 months)

Founded and managed a successful beauty therapy clinic, achieving a 95% client satisfaction rate through personalized service and strong client relationships. Utilized digital scheduling and client management software to streamline bookings, improve communication, and increase operational efficiency by 30%.

Client Relationship Management Client Management Marketing Strategies Social Media Financial Management Remote Team Leadership

Customer Service Coordinator

Emirates Airlines

Feb 2013 - Nov 2016 (3 years 9 months)

Delivered exceptional customer support both on-site and remotely by managing passenger inquiries and lost item recovery, achieving a 90% client satisfaction rate. Coordinated baggage handling and cabin facility personalization through direct collaboration with ground teams and digital tracking systems.

Customer Support Passenger Inquiry Management Lost Item Recovery Record keeping Problem Solving

Client Relations Specialist

Fellaz Salon and Spa

Apr 2011 - Jun 2013 (2 years 2 months)

Delivered personalized client services, achieving an 85% client retention rate through attentive care and proactive follow-ups. Ensured efficient and friendly client interactions, contributing to a 20% increase in repeat bookings.

Client Services

Front Office Staff

Sundowner Hotel

Aug 2011 - May 2012 (9 months)

Delivered exceptional guest service by efficiently managing reservations, check-ins, and check-outs, contributing to a 15% improvement in guest satisfaction scores. Handled guest inquiries and requests via phone and email, ensuring timely and accurate information delivery to enhance customer experience.

Guest Service Reserving Check Out Coordination With Housekeeping Multitasking

Client Wellness Advisor

Pivot Point

Jun 2009 - Sep 2010 (1 year 3 months)

Delivered personalized wellness consultations and support, achieving a 90% client satisfaction rate through attentive care. Built strong client relationships by providing expert advice and follow-up support, increasing repeat bookings by 15%.

Digital Management Systems Client Wellbeing Client Well Being

Education

Degrees, certifications, and relevant coursework

Egerton College

Certificate, Hairdressing and Beauty Therapy

Completed a comprehensive program in Hairdressing and Beauty Therapy, gaining essential skills and knowledge in various beauty treatments and hair care techniques. This training equipped me with practical expertise for client-facing roles in the beauty industry.

Egerton College

Certificate, Computer | IT

Acquired foundational knowledge and practical skills in computer and information technology. This program covered essential IT concepts, software applications, and basic troubleshooting, preparing me for roles requiring digital literacy and technical support.

Egerton College

Certificate, Secretarial and Reception Management

Undertook training in Secretarial and Reception Management, developing strong organizational, communication, and administrative skills. This program focused on managing office operations, handling communications, and providing excellent front-office support.