Open to opportunities

Lavender Omondi

@lavenderomondi

Message

High-performing hospitality professional with exceptional customer service skills.

Kenya

Message

What I'm looking for

I am looking for a dynamic role that values customer satisfaction and offers growth opportunities.

I am a dedicated hospitality professional with over four years of experience in various roles, including receptionist, sales representative, and store manager. My journey in the hospitality industry has equipped me with a strong foundation in customer service, sales, and team management. I pride myself on my ability to create welcoming environments for guests and clients, ensuring their needs are met with professionalism and efficiency.

Throughout my career, I have consistently achieved or surpassed sales targets while maintaining productive relationships with customers. My experience as a beauty advisor and social media marketer has allowed me to develop strong communication skills and a keen understanding of customer preferences. I am passionate about delivering exceptional service and continuously seek opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Casino Flamingo

Dec 2024 - Present (10 months)

Welcomed and assisted guests with professionalism and efficiency. Handled reservations, transactions, and ensured compliance with casino regulations.

Customer Service Regulatory Compliance

Sales Representative

Dr Scent

Jan 2024 - Present (1 year 9 months)

Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated sales by prospecting leads, cold calling, and closing deals.

Sales Customer Relationship Management Lead Generation Cold Calling Negotiation Product Knowledge

Store Manager & Beauty Advisor

Vitapharm Beauty Pharmacy

Dec 2021 - Present (3 years 10 months)

Provided professional beauty advice to walk-in and online clients, and managed social media marketing to ensure engagement. Handled customer complaints and coached employees on upselling techniques.

Social Media Marketing Sales Upselling

Receptionist

Nails and Kurls Bar

Sep 2021 - Present (4 years 1 month)

Greeted and assisted customers in the reception area, managing client bookings and inquiries. Coordinated daily appointments and ensured a welcoming environment for guests.

Customer Service Client Management

Intern

Lotos Inn and Suites

Sep 2020 - Present (5 years 1 month)

Managed telephone communications and mail sorting efficiently as a Front Office Assistant. Gained knowledge of restaurant policies and assisted with food and drink orders as a Waitress.

Restaurant Services Restaurant Service Housekeeping Customer Service

Education

Degrees, certifications, and relevant coursework

KISII UNIVERSITY

Bachelor's, Tours and Travel, Business and Economics

Completed a Bachelor's degree focusing on Tours and Travel, with a strong foundation in Business and Economics. Gained comprehensive knowledge in tourism management, economic principles, and business operations relevant to the travel industry.

ST.BARNABAS HIGH SCHOOL

Certificate of Secondary Education, General Studies

Achieved a Certificate of Secondary Education, demonstrating foundational academic knowledge and skills. Prepared for higher education and professional development through a comprehensive curriculum.