Open to opportunities

Winnie Tiffany

@winnietiffany

Message

I resolve customer issues and build loyalty across retail, sales, and digital communication.

Kenya

Message

What I'm looking for

I'm looking for a customer support or customer success role in SaaS or digital products where I can resolve customer needs, strengthen relationships, use technology and data-driven processes, and contribute in a remote, fast-paced environment.

I've managed customer interactions, complaints, sales transactions, and team training at MAC Cosmetics, helping deliver timely, personalized support and strong customer relationships.

Previously, I built customer loyalty at Maybelline through consultative selling and product recommendations, and led sales and marketing at Green Glaze by managing client relationships, pipelines, digital communications, feedback, and performance reporting. I'm comfortable using CRM and ERP systems, digital platforms, AI tools, and data-driven processes in fast-paced or remote environments.

Experience

Work history, roles, and key accomplishments

Retail Manager / Customer Service / Sales

MAC Cosmetics

Jan 2022 - Jan 2026 (4 years)

Managed day-to-day customer interactions, ensuring professional and personalized support. Handled complaints, built client relationships, and trained team members on service standards.

Customer Support Customer Experience Complaint Resolution Sales Training Data Management Customer Relationship Management

Sales Representative

Maybelline

Jan 2019 - Jan 2022 (3 years)

Provided personalized customer assistance and product recommendations. Achieved sales targets through consultative selling and maintained strong customer relationships.

Customer Service Sales Consultative Selling Customer Relationship Management Product Knowledge