Naissa MuhammadNM
Open to opportunities

Naissa Muhammad

@naissamuhammad

Dedicated technical support representative with strong customer service skills.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated technical support representative with a strong background in customer service and sales. My experience at Spectrum Communications has equipped me with the skills to effectively handle inbound sales calls, maximize sales opportunities, and ensure a high level of customer satisfaction. I pride myself on my ability to actively listen and solve problems, making a positive impact on customer experiences.

Prior to my role at Spectrum, I worked in various positions that honed my teamwork and communication skills, including as a picker/packer at Amazon and a lifestyle consultant at Massage Heights. These roles taught me the importance of collaboration and adaptability in fast-paced environments. I have consistently met and exceeded sales goals, demonstrating my commitment to excellence and customer care.

With a strong foundation in both technical support and customer service, I am eager to leverage my skills in a new role that allows me to continue growing professionally while contributing to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

EO

Sales Associate

Express Factory Outlet

Apr 2018 - Jul 2019 (1 year 3 months)

Provided high-level customer service, managed cash transactions, and maintained store organization. Responsible for opening and closing the store while ensuring customer satisfaction.

GB

Line Cook/Prep Cook

Granite City Food & Brewery

Aug 2017 - Sep 2018 (1 year 1 month)

Responsible for preparing and cooking menu items, maintaining cleanliness, and adhering to safety and sanitation standards in a fast-paced kitchen environment.

BL

Homeworker Helper

Better Family Life

Oct 2017 - Dec 2017 (2 months)

Assisted students with homework and coordinated activities for pre-K to 6th grade. Provided support to enhance learning and academic performance.

Education

Degrees, certifications, and relevant coursework

Harris-Stowe State University logoHU

Harris-Stowe State University

Bachelor's Degree

2017 - 2021

Pinnacle Career Institute logoPI

Pinnacle Career Institute

Certificate in Massage Therapy, Massage Therapy

2018 - 2019

Activities and societies: Certified Massage Therapist, State of Missouri; CPR and First Aid Certified.

Completed 750 hours of classroom coursework and 250 hours of clinical practice in a student clinic, providing effective massage therapy to clients and designing sessions based on client needs.

WS

Wyandotte High School

High School Diploma

2014 - 2017

Tech stack

Software and tools used professionally

Interested in hiring Naissa?

You can contact Naissa and 90k+ other talented remote workers on Himalayas.

Message Naissa

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Naissa Muhammad - Technical Support Representative - Spectrum Communications | Himalayas