Naissa Muhammad
@naissamuhammad
Dedicated technical support representative with strong customer service skills.
What I'm looking for
I am a dedicated technical support representative with a strong background in customer service and sales. My experience at Spectrum Communications has equipped me with the skills to effectively handle inbound sales calls, maximize sales opportunities, and ensure a high level of customer satisfaction. I pride myself on my ability to actively listen and solve problems, making a positive impact on customer experiences.
Prior to my role at Spectrum, I worked in various positions that honed my teamwork and communication skills, including as a picker/packer at Amazon and a lifestyle consultant at Massage Heights. These roles taught me the importance of collaboration and adaptability in fast-paced environments. I have consistently met and exceeded sales goals, demonstrating my commitment to excellence and customer care.
With a strong foundation in both technical support and customer service, I am eager to leverage my skills in a new role that allows me to continue growing professionally while contributing to a team-oriented environment.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Spectrum Communications
May 2023 - Oct 2024 (1 year 5 months)
Provided customer service and technical support by handling inbound sales calls, maximizing sales opportunities, and ensuring customer satisfaction. Demonstrated proficiency in explaining products and services while achieving sales goals.
Picker/Packer
Amazon.com
Sep 2019 - May 2023 (3 years 8 months)
Worked in a warehouse environment as a picker, responsible for organizing products for shipment. Developed skills in teamwork and customer service while handling heavy lifting and packaging.
Lifestyle Consultant
Massage Heights
Apr 2019 - Nov 2020 (1 year 7 months)
Provided excellent guest service by scheduling appointments, presenting lifestyle programs, and exceeding sales goals. Maintained positive relationships with team members and took accountability for job responsibilities.
Sales Associate
Express Factory Outlet
Apr 2018 - Jul 2019 (1 year 3 months)
Provided high-level customer service, managed cash transactions, and maintained store organization. Responsible for opening and closing the store while ensuring customer satisfaction.
Preschool Teacher
Primrose Schools
Jan 2018 - Mar 2019 (1 year 2 months)
Provided care and education for infants and toddlers, implementing various curricula and maintaining a safe learning environment. Worked over 40 hours a week to ensure quality education.
Line Cook/Prep Cook
Granite City Food & Brewery
Aug 2017 - Sep 2018 (1 year 1 month)
Responsible for preparing and cooking menu items, maintaining cleanliness, and adhering to safety and sanitation standards in a fast-paced kitchen environment.
Homeworker Helper
Better Family Life
Oct 2017 - Dec 2017 (2 months)
Assisted students with homework and coordinated activities for pre-K to 6th grade. Provided support to enhance learning and academic performance.
Team Member
Taco Bell
Apr 2015 - Jul 2017 (2 years 3 months)
Worked in various roles including cashier and line cook, ensuring excellent customer service and efficient operations. Catered for large and small parties while maintaining a positive dining experience.
Teen Guide
The Nelson-Atkins Museum of Art
Jul 2016 - Jul 2016 (0 months)
Led educational tours for students, using interactive strategies to engage learners and foster connections with art. Collaborated with peers to enhance the museum experience.
Education
Degrees, certifications, and relevant coursework
Harris-Stowe State University
Bachelor's Degree
2017 - 2021
Pinnacle Career Institute
Certificate in Massage Therapy, Massage Therapy
2018 - 2019
Activities and societies: Certified Massage Therapist, State of Missouri; CPR and First Aid Certified.
Completed 750 hours of classroom coursework and 250 hours of clinical practice in a student clinic, providing effective massage therapy to clients and designing sessions based on client needs.
Wyandotte High School
High School Diploma
2014 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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