Nagy Shabaan

Managed scheduling and dispatching of luxury transportation services for clients, ensuring timely pickups and optimized routing. Coordinated with drivers and clients to confirm service details and address any special requests.

Delivered exceptional customer support via inbound calls, email, and chat, ensuring positive experiences and timely resolution of issues. Maintained a high level of customer satisfaction by providing accurate information and effective solutions.

Delivered billing support for AT&T customers via inbound calls, focusing on account inquiries, bill clarification, adjustments, and payment processing. Handled delivering reports on key metrics to team manager and discussed them during team meetings.

Provided professional, empathetic customer support via phone, email, and chat, resolving inquiries, complaints, and service issues in a timely manner. Utilized strong communication skills to de-escalate situations and ensure customer retention.

Activities and societies: Enactus Cairo University Resources Management Committee

Focused on the principles and practices of financial accounting. Gained a comprehensive understanding of financial reporting, analysis, and management.