Open to opportunities

Nagy Shabaan

@nagyshabaan

Message

Dedicated customer service professional with strong organizational skills.

Egypt

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in managing client interactions and ensuring satisfaction. Currently, I work as a Reservation Coordinator, where I manage the scheduling and dispatching of luxury transportation services, ensuring timely pickups and optimized routing for our clients. My role requires strong organizational skills and the ability to multitask effectively.

Previously, I have held various roles in customer service, including as a Customer Service Advocate and Billing Advisor. In these positions, I delivered exceptional support through various channels, focusing on resolving inquiries and ensuring a positive experience for customers. My background in financial accounting further enhances my ability to analyze and address customer needs efficiently.

Experience

Work history, roles, and key accomplishments

Current

Reservation Coordinator

Current

Adispatcher

Apr 2025 - Present (6 months)

Managed scheduling and dispatching of luxury transportation services for clients, ensuring timely pickups and optimized routing. Coordinated with drivers and clients to confirm service details and address any special requests.

Scheduling Dispatching Logistics Customer Service Communication

Customer Service Advocate

TTEC

Nov 2024 - Apr 2025 (5 months)

Delivered exceptional customer support via inbound calls, email, and chat, ensuring positive experiences and timely resolution of issues. Maintained a high level of customer satisfaction by providing accurate information and effective solutions.

Customer Support Email Support Chat Support Problem Solving Customer Satisfaction

Billing Advisor

Sutherland

Feb 2023 - Sep 2024 (1 year 7 months)

Delivered billing support for AT&T customers via inbound calls, focusing on account inquiries, bill clarification, adjustments, and payment processing. Handled delivering reports on key metrics to team manager and discussed them during team meetings.

Billing Support Account Management Payment Processing Data Reporting Customer Service

Customer Service Representative

Concentrix

Feb 2022 - Oct 2022 (8 months)

Provided professional, empathetic customer support via phone, email, and chat, resolving inquiries, complaints, and service issues in a timely manner. Utilized strong communication skills to de-escalate situations and ensure customer retention.

Customer Service Phone Support Email Support Chat Support Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor, Financial Accounting

Activities and societies: Enactus Cairo University Resources Management Committee

Focused on the principles and practices of financial accounting. Gained a comprehensive understanding of financial reporting, analysis, and management.