Mohamed Hegazi

I am a highly organized, fast-learning virtual assistant and customer service professional with seven years of experience supporting fast-paced hospitality and contact-center environments. I combine technical skills like AI prompt engineering and CRM (HubSpot & Zoho) with strong interpersonal abilities to improve operational efficiency and customer satisfaction.

In my roles I have consistently met KPIs for productivity and quality, handled disputes between clients and service partners with balanced decisions, and earned top-achiever recognition multiple times. I have experience as a senior customer service support agent, travel coordinator, Cairo travel guide, and transportation coordinator, delivering seamless guest experiences and optimizing logistics.

I communicate fluently in Arabic and English, have working knowledge of German, and bring empathy, attention to detail, and problem-solving to every role. I am motivated to apply my hospitality and CRM expertise to roles that value customer-centric operations and measurable improvements in service delivery.