Marwan Samy

I am a customer service professional with hands-on experience supporting large international accounts in telecommunications, e-commerce, and travel sectors. I have worked on AT&T, Amazon, and Booking.com accounts, where I handled billing, order management, refunds, and sensitive customer data while meeting strict SLAs.

My practical experience includes using CRM and billing tools, logistics coordination, ticketing systems, and fraud-detection protocols, strengthened by a Financial Literacy Training Program at EG Bank. I bring strong communication, conflict-resolution, time-management, and attention-to-detail skills.

I am driven to apply my service-focused mindset and financial operations exposure in roles that value accuracy, customer satisfaction, and data confidentiality, while continuing to grow professionally in finance-adjacent or customer-facing operations.