I have 3.8 years of experience in production support, specializing in Oracle SQL and UNIX. I have a strong technical background and hands-on experience in shell scripting. I am skilled in incident management and problem management, with a deep understanding of SQL queries and database objects like tables, indexes, and views. I am also proficient in Linux commands and have experience in monitoring active processes and log files. I have a keen eye for detail and possess excellent problem-solving skills.
In my previous role as an App Software Engineer at Sasken Technology Limited, I handled mailboxes and ticketing tools, ensuring smooth operations and timely updates. I shared daily reports and created tickets for various issues. I also provided support for DSP application alerts and handled transmission suspension, subscription issues, and asset sync tickets. Additionally, I worked as a Software Engineer at Infobahn Softworld, where I optimized business performance through health checks and generated reports. I closely monitored job statuses and handled RITM and Change Tickets. I also worked as an IT Analyst at Infinite Computer Solutions, where I managed data center monitoring and vendor dispatch operations.
