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Vikas Tiwari

@viikastiwari

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Application product support engineer focused on Siebel, Linux, and resilient production operations.

India

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What I'm looking for

I’m looking for a role where I can own Siebel/application production support, strengthen monitoring and incident/SLA management, and collaborate with development to resolve issues fast—while growing deeper in Linux and cloud operations.

I’m an Application Product Support Engineer with overall 3 years of experience in Application Support (Siebel) and production support. I bring hands-on Linux command line and server management skills, along with a strong understanding of ITIL concepts to keep services stable and responsive.

In my roles as System Engineer (Siebel Support) and Siebel Admin, I monitored server performance, memory utilization, CPU, databases, and batch jobs, and supported customers through Slack, live chat, and SaaS platforms. I’ve also improved reliability by reducing support tickets by 30% through effective issue resolution and decreasing system downtime by 20% through enhanced monitoring processes.

Experience

Work history, roles, and key accomplishments

Support Engineer (Application)

DG Future Tech

Feb 2023 - May 2023 (3 months)

Provided application/product support in a production environment, managing Linux servers and troubleshooting issues using ticketing tools and ITIL practices. Handled incident/SLA workflows and supported application operations with standard runbook-style procedures.

Application Support (Siebel)Production Support Ticketing (ServiceNow)ITIL Troubleshooting Putty

System Engineer (Siebel Support)

VHS Consulting

Dec 2021 - Jun 2022 (6 months)

Provided Siebel support for a Vanguard client by monitoring server performance, CPU/memory, databases, and batch jobs. Reduced support tickets by 30% through effective issue resolution and collaborated with development to escalate and resolve technical problems.

Linux Command Line Batch Job Monitoring Troubleshooting

Siebel Admin / Support Engineer

Softenger

Dec 2019 - Dec 2021 (2 years)

Performed Siebel application maintenance, including server health checks and start/stop operations, and improved monitoring to decrease system downtime by 20%. Deployed using Jenkins and CLI with completed rollbacks, fixed production issues with development/operations, and supported Linux patching activities.

Siebel Server Maintenance Jenkins Putty Incident Management SLA Management