Open to opportunities

Faridul Islam

@faridulislam

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Experienced team leader in IT and BPO operations.

Bangladesh

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What I'm looking for

I am looking for a leadership role that fosters innovation and collaboration, where I can apply my skills in IT and BPO operations to drive performance and enhance customer experiences.

I am a dedicated professional with a strong background in IT and BPO operations, seeking to leverage my expertise in systems management and data operations to drive performance excellence. My career has been marked by a commitment to enhancing customer experience and supporting scalable business growth in dynamic, technology-driven environments.

Throughout my career, I have successfully led teams at Riseup Labs and Acote Group, where I managed multiple projects, monitored KPIs, and ensured compliance with operational standards. My experience as a Senior Associate at Quantanite further honed my skills in data collection, processing, and IT support, allowing me to contribute effectively to team objectives and client satisfaction.

With a B.Sc. in Computer Engineering and proficiency in various programming languages and tools, I am well-equipped to tackle challenges in the IT sector. I am passionate about continuous improvement and am eager to bring my skills to a leadership position that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Team Leader

Riseup Labs

Feb 2025 - Present (7 months)

Led and managed Voice and Non-Voice BPO teams across multiple projects, monitoring KPIs such as AHT, attendance, and hourly count. Provided technical support to ensure accurate submissions and compliance, while coordinating with HR, QA, and Ops teams on performance reviews.

Team Leadership KPI Tracking Technical Support Process Optimization Cross Functional Collaboration BPO Data Analysis Performance Management Client Communication Project Management

Team Leader

Acote Group

Mar 2024 - Present (1 year 6 months)

Managed multiple teams and client support, handling image annotation, encoding client requirements, and project support. Maintained trackers and delivery reports, providing KPI data and IT support to ensure operational efficiency.

Team Management Data Encoding KPIs IT Support Data Management Delivery Management

Senior Associate

Quantanite

Apr 2020 - Present (5 years 5 months)

Handled data collection, processing, and support, ensuring accurate data storage and encoding. Provided IT support and performed data filtering tasks to maintain data integrity and accessibility.

Data Collection Data Processing Data Storage Data Encoding IT Support Filtering Data Analysis Data Management Technical Support Data Integrity

Education

Degrees, certifications, and relevant coursework

IUBAT

B.Sc., Computer Engineering

2015 - 2019

Grade: 3.33/4.00

Completed a Bachelor of Science in Computer Engineering. Gained foundational knowledge in computer systems, software development, and engineering principles.