Open to opportunities

Nafisa Richardson

@nafisarichardson

I resolve customer and patient needs through high-volume call handling, scheduling, payments, and accurate documentation.

United States

Message

What I'm looking for

I'm looking for a customer-facing or administrative role where I can support patients or clients, manage calls and service requests, maintain accurate records, and resolve concerns in a fast-paced environment.

I've supported patients and healthcare staff at Eliza Coffee Memorial Hospital by managing high-volume calls, answering appointment and billing questions, processing check-outs and payments, and maintaining HIPAA-compliant records.

Across customer service, reception, caregiving, and administrative roles at Good Spirits, Lauderdale County Extension Office, and Help at Home, I've handled phone and email inquiries, scheduled appointments, resolved concerns, maintained customer accounts and documentation, and delivered compassionate, professional support.

Experience

Work history, roles, and key accomplishments

Unit Secretary

Eliza Coffee Memorial Hospital

Nov 2022 - Dec 2024 (2 years 1 month)

Managed high-volume incoming calls, directed inquiries, processed patient check-outs, and maintained accurate records while ensuring HIPAA compliance.

Customer Service Call Center Data Entry Microsoft Office HIPAA Appointment Scheduling Documentation Multitasking