I’m looking to work in an After-sales type of environment. It can range from handling admin work to post-sales follow ups.

Nader Mourad
@nadermourad
Senior Sales Support & Social Media Consultant based in Dubai with 6+ years in luxury travel and high-end client relations.
What I'm looking for
I began working in the Travel industry in 2019 and since then have grown to become a very experienced and knowledgeable travel advisor. I started out with dnata Travel as a Social Media consultant, handling bookings over WhatsApp, Facebook, and Instagram. My role consisted of being the first point of contact on these platforms, handling multiple chats and requests at a time, responding in a timely manner, taking payments, making calls, managing invoices etc. During my time as a Social Media Consultant with dnata, I was also prioritized to participate in pop-up events to bring in more clients, as face-to-face interactions are where I really shine. I stayed with dnata Travel til 2024 where I then shifted to Lightfoot Travel, a true and proper luxury travel company wherein the clients I handle are UHNW, assisting them with very high-end luxury travel plans and assisting with all arrangements on the ground for these clients, ranging from tour bookings to restaurant reservations, spa treatments, gala events etc.
Experience
Work history, roles, and key accomplishments
Senior Sales Support
Lightfoot Travel
Oct 2024 - Present (2 years 1 month)
Led coordination of exclusive, high-value events such as private gala dinners, experiential tours, and incentive travel programs for UHNW clients. Managed vendor liaison, logistics, and real-time support for VVIP families.
Social Media Consultant
Dnata Travel, Emirates Group
Jan 2019 - Mar 2024 (5 years 2 months)
Managed customer interactions across social media platforms for Dnata Travel, Arabian Adventures, Marhaba Services, and City Sightseeing Dubai. Resolved complex inquiries, handled high chat volumes, and supported brand events.
Education
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Nader hasn't added their education
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