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Nader Mourad

@nadermourad

Senior Sales Support & Social Media Consultant based in Dubai with 6+ years in luxury travel and high-end client relations.

United Arab Emirates
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What I'm looking for

I’m looking to work in an After-sales type of environment. It can range from handling admin work to post-sales follow ups.

I began working in the Travel industry in 2019 and since then have grown to become a very experienced and knowledgeable travel advisor. I started out with dnata Travel as a Social Media consultant, handling bookings over WhatsApp, Facebook, and Instagram. My role consisted of being the first point of contact on these platforms, handling multiple chats and requests at a time, responding in a timely manner, taking payments, making calls, managing invoices etc. During my time as a Social Media Consultant with dnata, I was also prioritized to participate in pop-up events to bring in more clients, as face-to-face interactions are where I really shine. I stayed with dnata Travel til 2024 where I then shifted to Lightfoot Travel, a true and proper luxury travel company wherein the clients I handle are UHNW, assisting them with very high-end luxury travel plans and assisting with all arrangements on the ground for these clients, ranging from tour bookings to restaurant reservations, spa treatments, gala events etc.

Experience

Work history, roles, and key accomplishments

Lightfoot Travel logoLT
Current

Senior Sales Support

Lightfoot Travel

Oct 2024 - Present (2 years 1 month)

Led coordination of exclusive, high-value events such as private gala dinners, experiential tours, and incentive travel programs for UHNW clients. Managed vendor liaison, logistics, and real-time support for VVIP families.

Dnata Travel, Emirates Group logoDG

Social Media Consultant

Dnata Travel, Emirates Group

Jan 2019 - Mar 2024 (5 years 2 months)

Managed customer interactions across social media platforms for Dnata Travel, Arabian Adventures, Marhaba Services, and City Sightseeing Dubai. Resolved complex inquiries, handled high chat volumes, and supported brand events.

Education

Degrees, certifications, and relevant coursework

Nader hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United Arab Emirates

Authorized to work in

Salary expectations

134k-144k USD

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