Mary Joy Granada User

Coordinated booking flights, hotels, and tours for clients. Managed social media platforms such as Facebook and Instagram, responding to inquiries and creating engaging posts. Designed promotions and curated travel itineraries to enhance client experiences.

Delivered high-quality email support to address customer inquiries, ensuring a quick resolution of issues. Worked collaboratively with colleagues to resolve real-time concerns, ensuring high levels of customer satisfaction.

Managed Instagram direct messages, ensuring prompt responses and efficient communication with potential clients and followers. Supported social media engagement strategies to maintain a consistent brand presence.

Accurately encoded delivered, pending, and delayed orders into Google Spreadsheets for effective tracking and management.

Engaged potential customers via phone calls to educate them about company products and services. Handled customer inquiries and complaints, maintaining a professional demeanor to resolve issues efficiently.

Assisted in daily sales operations, providing excellent customer service to bakery patrons. Managed inventory, ensuring optimal stock levels and timely procurement of ingredients. Contributed to the smooth running of the bakery by performing various tasks related to sales and product display.

Promoted San Miguel products, building brand visibility and awareness within the community. Interacted with consumers, showcasing product benefits and contributing to an enhanced brand image. Demonstrated a comprehensive understanding of the company’s vision, mission, and product offerings.

Activities and societies: Entrepreneurship Student Orientation Program (UPHMO) April 2024, Asian Council of Leadership, TRILLION DOLLAR GROWTH Administrator, Deans & Educator In Business (ACLADEB) Virtual Assistant | Part-Time Conference for Educators & Student, 3rd Regional Youth Entrepreneurship Congress (UST-Legazpi), 5-days Social Media Manager Training Course In Dynamic Pitch

Detail-oriented and proactive administrative assistant with experience in brand promotion, customer service, social media management, sales, and inventory. Highly adaptable and capable of working in dynamic work environments, I am dedicated to helping businesses streamline their operations and achieve their goals.