NABWIRE JOAN

Delivered top-tier customer relationship management to over 200 corporate and retail accounts, maintaining a 98% resolution rate. Onboarded 80+ high-value accounts with 100% KYC compliance and facilitated credit access for over 150 clients.

Expanded prospective client pipeline through structured outreach and multi-channel follow-ups. Sustained high client retention rates with proactive account management and post-sales support.

Managed multi-channel customer inquiries across phone and digital platforms, streamlining order processing and fulfillment. Fostered brand loyalty through personalized service and post-sale follow-ups.

Achieved top-tier sales targets by selling over 120 mobile devices within 6 months. Provided after-sales technical guidance and synthesized market feedback for regional marketing strategies.

Drove sales conversion across tech hardware lines using product expertise and clear communication. Built an organic referral network of 30+ repeat clients through high-trust post-purchase support.

Executed mobile financial transactions with 100% accuracy, managing daily cash flows and reconciliations. Supervised junior staff to ensure compliance and service quality.

Diploma in Project Planning & Management from Makerere University from 2013 to 2015.

Uganda Advanced Certificate of Education from Green Stars High School from 2011 to 2012.

Uganda Certificate of Education from Manafwa High School from 2007 to 2010.