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Nabil Haitham

@nabilhaitham

Merchant Success Manager at DoorDash, helping businesses grow through DoorDash Ads, promotions, and data-driven performance recommendations.

Egypt

Message

At Concentrix-DoorDashB2B, I partner with restaurant and business owners to help them grow on the DoorDash platform. I support DoorDash Ads adoption, develop promotional strategies, and recommend ways to improve merchant performance.

At DialExpert, I closed 350+ qualified U.S. clients into debt settlement programs. I also worked directly with Resync Debt Resolution and Aspire Law Group on client onboarding and compliance.

After being promoted to Sales Manager at DialExpert, I led and coached debt settlement closers and monitored team KPIs. Earlier, I supported business clients at AT&TBusinessMobilityTeam and worked across sales, retention, billing, and technical support for Optimum Mobile clients at Intelcia.

Experience

Work history, roles, and key accomplishments

Current

Merchant Success Manager

Current

Concentrix-DoorDash B2B

Aug 2026 - Present (3 months)

Partner with restaurant and business owners to maximize growth on the DoorDash platform. Drive merchant adoption of DoorDash Ads, develop promotional strategies, and analyze performance to improve ROI.

Consultative Selling Data Driven Decision Making Relationship Management Revenue Growth KPI Management Merchant Adoption Promotional Strategy Performance Analysis

Sales Closer - Sales Manager

DialExpert

May 2025 - Aug 2026 (1 year 3 months)

Top-performing Debt Settlement Closer specializing in high-ticket U.S. financial relief programs. Closed 350+ qualified clients, led and coached a team of closers, and oversaw daily sales operations and KPI management.

Debt Settlement Consultative Selling Objection Handling Pipeline Management High Ticket Sales Team Leadership Coaching KPI Management Financial Analysis Sales Strategy

Billing & Technical Representative

AT&T Business Mobility Team

Apr 2024 - Dec 2024 (8 months)

Supported 50+ business clients daily with billing inquiries, technical issues, and escalations. Delivered customized solutions improving client satisfaction by 15-20% and resolved 95% of cases on first contact.

Billing Technical Support Account Management Customer Satisfaction Escalation Management Onboarding Cross Functional Collaboration

Customer Service Representative, Sales Representative, and Retention Specialist

Intelcia

Aug 2021 - Mar 2024 (2 years 7 months)

Handled 50-70+ customer interactions daily across Sales, Retention, Billing, and Technical support for Optimum Mobile. Achieved 85% retention rate, exceeded sales targets, and resolved 90% of inquiries on first contact.

Customer Service Sales Retention Billing Technical Support Upselling Complaint Resolution Cross Functional Collaboration