Open to opportunities

nabil dridi

@nabildridi

Message

IT service desk specialist delivering reliable L1/L2 support and fast resolution.

Germany

Message

What I'm looking for

I’m looking for a role where I can own L1/L2 service desk support—managing incidents in ServiceNow, monitoring Azure alerts, and improving documentation—while collaborating with stakeholders to deliver fast, customer-first resolution.

I’m an IT service desk professional who supports enterprise users with L1/L2 technical help across hardware, software, and mobile devices. In my most recent role as an L2 IT Service Desk Specialist, I provided L1/L2 support, managed incidents and service requests in ServiceNow, and led change management activities including CAB meetings.

I also bring strong operations and troubleshooting experience: I monitored Azure infrastructure and responded to system alerts, handled critical incidents with stakeholders, and maintained/improved operational documentation and the knowledge base. Earlier roles covered remote IT support with Active Directory and Nagios, CRM data and reporting, customer service for Apple and Dell/ISP customers, and training/coaching in sales.

Experience

Work history, roles, and key accomplishments

Delivery Driver

MrLogistic

Oct 2025 - Apr 2026 (6 months)

Delivered packages efficiently under time constraints while managing routes to ensure on-time deliveries. Maintained high customer satisfaction.

Route Management Time Management On Time Delivery Customer Service Logistics Operations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Institut Supérieur des Études Technologiques en Communications de Tunis

Bachelor's degree, Information Technology and Communication Management

2005 - 2008

Activities and societies: Level in EQF: EQF level 4.

Bachelor’s program in Information Technology and Communication Management (2005–2008), focused on training students to deliver ICT-based services and develop ICT management skills for decision-making.