Open to opportunities

Farheen Naaz khatoon

@naazkhan

Message

Customer-focused remote operations and client coordination specialist with strong communication skills.

India

Message

What I'm looking for

I seek remote roles with client-facing responsibilities where I can manage communication, improve service quality, handle leads, and contribute to a collaborative, process-driven team.

I am a customer-focused professional with proven experience in remote coordination, client communication, lead handling, and follow-ups. I have supported lead management, resolved client queries related to services and campaigns, and maintained communication records while meeting deadlines in fully remote roles.

I bring disciplined remote work practices, clear communication, emotional intelligence, and a focus on service quality and accurate documentation. I have also managed group communication for training programs and coordinated activities between stakeholders to ensure smooth operations.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Flaplive Innovations Pvt. Ltd.

Jan 2021 - Dec 2024 (3 years 11 months)

Managed client communication and lead follow-ups for a remote marketing team, maintained communication records, and assisted in resolving client queries to improve service responsiveness.

Customer Support Client Communication Lead Management Remote Team Time Management

Trainer – Summer Camp

Falilh Consulting Services Pvt. Ltd.

May 2025 - Present (8 months)

Coordinated group communication with students and parents, managed activities, and handled issues to ensure smooth execution of the summer camp program.

Coordination Activity Management Time Management Training