Naaimah Somme

Worked with students in secondary and post-secondary education settings, providing support for admissions, financial planning, and academics. Followed up with students from their first course through graduation, ensuring outstanding service and assistance.

Resolved technical questions and issues independently, assisting students with course completion and navigation. Answered and transferred calls to the correct representative/department, and provided support for Tier 1 technical issues.

Supervised floor sales and identified sales opportunities, acting on leads to sell the majority of items in the retail store. Supervised cashiers and register transactions, provided outstanding customer service, and maintained customer relationships.

Greeted and assisted all incoming and outgoing customers, consistently meeting weekly sales goals. Managed cash and supervised all registers, while providing outstanding customer service and answering product-related questions.

Scanned and handled all Amazon and associated products, distributing them to associates before delivery. Achieved all daily and monthly goals/tasks, and was responsible for working multiple stations and tasks simultaneously.

Provided friendly, quality customer service to each customer, handling inquiries, complaints, payments, and service requests. Ensured customer satisfaction through effective communication and problem resolution.

Processed customer payments and handled cash transactions, ensuring accuracy and efficiency. Maintained a clean work area, greeted all customers, and attended to their needs.

Assisted with customer complaints, including inquiries related to disconnection and reconnection services. Performed data entry of customer information, ensuring accurate record-keeping.

Completed high school education with a focus on business studies. Gained foundational knowledge in business principles and practices.