Martha SuarezMS
Open to opportunities

Martha Suarez

@marthasuarez

Bilingual professional with over 10 years in customer service.

Nicaragua
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a bilingual professional with over 10 years of experience in customer service, sales, retention, and administrative support. My career has been marked by a strong commitment to client satisfaction and a proven ability to work under pressure while maintaining strong client relationships. I thrive in environments that require attention to detail and proactive problem-solving.

In my most recent role as an Intake Specialist at a personal injury law firm, I managed client intake processes with a focus on accuracy and confidentiality. My previous experiences include working as an appointment setting agent and sales representative, where I honed my skills in lead generation and technical support. I am goal-driven and competitive, always striving to deliver results that exceed expectations.

Experience

Work history, roles, and key accomplishments

Legal Soft Solutions logoLS

Intake Specialist

Legal Soft Solutions

Aug 2023 - Jan 2025 (1 year 5 months)

I was the first point of contact for potential new clients, gather details and all required information and documentation to know if is a good case for the office, complete follow-ups and ensure communication between client and attorney.

Alliance Health logoAH

Appointment Setter

Alliance Health

Feb 2021 - Jul 2023 (2 years 5 months)

Handled inbound calls to scheduled appointments, and answered emails as part of the customer service team, I was given a lot of opportunities to learn and growth. Used a lot of critical thinking and people skills to deliver and provide results promptly.

IN

Sales Representative

Ibex Nicaragua

Jun 2019 - Apr 2021 (1 year 10 months)

Set appointments for dental offices, negotiating dates and times based on availability and customer needs. Ensured efficient scheduling to meet client requirements.

Futuredontics  logoFU

Sales Development Rep

Futuredontics

Feb 2019 - Feb 2021 (2 years)

Handled inbound calls to scheduled appointments, and answered emails as part of the customer service team, I was given a lot of opportunities to learn and growth. Used a lot of critical thinking and people skills to deliver and provide results promptly.

OL

Customer Service/Sales Agent

One link/Xperts

Jan 2018 - Apr 2019 (1 year 3 months)

Worked as a Customer Service/Sales Agent for a Texas Electricity provider. Offered products and solutions to improve customers' houses or home insurance.

TXU Energy logoTE

Customer Support Rep / Sales

TXU Energy

Jan 2018 - Feb 2019 (1 year 1 month)

Served as the initial point of contact for clients experiencing issues with their services, providing insurance packages tailored to their needs. Also coordinated appointments for technicians to visit clients' homes and assist with adding new products to their existing services.

Capital One logoCO

Customer Support Rep

Apr 2015 - Apr 2018 (3 years)

Served as the initial point of contact for clients experiencing issues with their services, providing insurance packages tailored to their needs. Also coordinated appointments for technicians to visit clients' homes and assist with adding new products to their existing services.

SN

Customer Service Representative

Sitel Nicaragua

Apr 2015 - Dec 2017 (2 years 8 months)

Served as a Customer Service Representative for a Bank/Credit Card Company. Provided support and assistance to customers regarding their banking and credit card inquiries.

Education

Degrees, certifications, and relevant coursework

US

Unknown High School

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.

Tech stack

Software and tools used professionally

Interested in hiring Martha?

You can contact Martha and 90k+ other talented remote workers on Himalayas.

Message Martha

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Martha Suarez - Intake Specialist - Legal Soft Solutions | Himalayas