Martha Suarez
@marthasuarez
Bilingual professional with over 10 years in customer service.
What I'm looking for
I am a bilingual professional with over 10 years of experience in customer service, sales, retention, and administrative support. My career has been marked by a strong commitment to client satisfaction and a proven ability to work under pressure while maintaining strong client relationships. I thrive in environments that require attention to detail and proactive problem-solving.
In my most recent role as an Intake Specialist at a personal injury law firm, I managed client intake processes with a focus on accuracy and confidentiality. My previous experiences include working as an appointment setting agent and sales representative, where I honed my skills in lead generation and technical support. I am goal-driven and competitive, always striving to deliver results that exceed expectations.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Legal Soft Solutions
Aug 2023 - Jan 2025 (1 year 5 months)
I was the first point of contact for potential new clients, gather details and all required information and documentation to know if is a good case for the office, complete follow-ups and ensure communication between client and attorney.
Intake Specialist
Personal Injury Law
Jul 2023 - Dec 2024 (1 year 5 months)
Handled client intake processes for personal injury cases. Performed data entry and administrative tasks with accuracy and confidentiality.
Appointment Setter
Alliance Health
Feb 2021 - Jul 2023 (2 years 5 months)
Handled inbound calls to scheduled appointments, and answered emails as part of the customer service team, I was given a lot of opportunities to learn and growth. Used a lot of critical thinking and people skills to deliver and provide results promptly.
Appointment Setting Agent
Alliance Health Lab
Apr 2021 - Jun 2023 (2 years 2 months)
Managed appointment setting and back-office operations, including patient follow-ups. Updated and maintained patient records with accurate information.
Sales Representative
Ibex Nicaragua
Jun 2019 - Apr 2021 (1 year 10 months)
Set appointments for dental offices, negotiating dates and times based on availability and customer needs. Ensured efficient scheduling to meet client requirements.
Sales Development Rep
Futuredontics
Feb 2019 - Feb 2021 (2 years)
Handled inbound calls to scheduled appointments, and answered emails as part of the customer service team, I was given a lot of opportunities to learn and growth. Used a lot of critical thinking and people skills to deliver and provide results promptly.
Customer Service/Sales Agent
One link/Xperts
Jan 2018 - Apr 2019 (1 year 3 months)
Worked as a Customer Service/Sales Agent for a Texas Electricity provider. Offered products and solutions to improve customers' houses or home insurance.
Customer Support Rep / Sales
TXU Energy
Jan 2018 - Feb 2019 (1 year 1 month)
Served as the initial point of contact for clients experiencing issues with their services, providing insurance packages tailored to their needs. Also coordinated appointments for technicians to visit clients' homes and assist with adding new products to their existing services.
Served as the initial point of contact for clients experiencing issues with their services, providing insurance packages tailored to their needs. Also coordinated appointments for technicians to visit clients' homes and assist with adding new products to their existing services.
Customer Service Representative
Sitel Nicaragua
Apr 2015 - Dec 2017 (2 years 8 months)
Served as a Customer Service Representative for a Bank/Credit Card Company. Provided support and assistance to customers regarding their banking and credit card inquiries.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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